FWIW I haven't had exactly the problems Bob describe (except the leaking enclosure :-) but I've had an experience that is very similar in overall shape.
It's a fine mill, for the price.
If you can afford the cost and tooling for a Mazak, get the Mazak.
If you can afford to buy and service a Haas, get the Haas.
If you need an upgrade from a Grizzly or Taig, or just want to skip that step entirely, and money is tight, the Tormach (company and product) fills a spot in the market.
If you expect white-glove delivery with trained service personnel walking you through all the steps in person ... you have to buy through an upscale dealer who offers that service, and bills you for time and materials each time you pick up the phone. Only available in the $500k-and-over division.