Tormach parts and tech support


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Thread: Tormach parts and tech support

  1. #1
    Member Steve Seebold's Avatar
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    Default Tormach parts and tech support

    I have a PCNC 1100 Series II that will be 8 years old this coming July.

    I’m starting to have a problem with the power draw bar in that when I step on the pedal to change tools, it will no longer push the draw bar down to release the collet to facilitate a tool change.

    Well yesterday, I called tech support to ask what could be causing this problem and in speaking with the tech support rep we determined that after nearly 8 years it’s probably time to rebuild the air cylinders on the PDB.

    He switched me over to the parts department and that individual told me he would have to look up the parts to see if they had them and call me back in a few minutes. I asked him to please get back to me ASAP because I have a machine down and I need the parts. I even told him I’d pay for USPS express delivery.

    Well, here it is Saturday, no return phone call and no parts.

    I have a job on the machine right now that takes 9 tools.

    As far as I’m concerned, the Tormach tech support and parts department are the absolute best HAAS salesmen that Tormach has.

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    Default Re: Tormach parts and tech support

    well, it is a hobby machine, not a production one. Not that its an excuse, but you pay a pretty penny for that HAAS support. the cylinders are nothing special.. Can probably get aftermarket.



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    Default Re: Tormach parts and tech support

    Likely just quad rings. Check McMaster-Carr. I did a quick check and they carry them. You need to know the cylinder bore and thickness.
    Dave



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    Default Re: Tormach parts and tech support

    Quote Originally Posted by Steve Seebold View Post

    As far as I’m concerned, the Tormach tech support and parts department are the absolute best HAAS salesmen that Tormach has.
    Steve you speak the truth. Tormach customer service has dropped to a new low again recently. 5 years ago it was borderline stellar (very good). 3 years ago it become spotty. Now it is dismal and consistently dismal.

    I have a PDB kit I purchased an never used. I'll Overnight it to you tomorrow if you like (series 3 1100 - not sure if it is the same or not). Just DM me your address and ship me your replacement when you get it.

    WW



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    Default Re: Tormach parts and tech support

    Tormach lists the PDB rebuild kits here and says that they are in stock:

    https://www.tormach.com/store/index....93&portrelay=1



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    Default Re: Tormach parts and tech support

    That looks like one of those kits that you piece together yourself from McMaster Carr that costs you half the price and you get 10 kits worth of parts.



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    Default Re: Tormach parts and tech support

    That sucks
    I ordered a bunch of TTS stuff for my Acer a while back , the order wasn’t huge, but was over $1000. It took them three tries to actually get me everything I paid for, I had ordered a bunch of taps and apparently the wrong ones were in the drawer , they kept send me the wrong ones.


    Sent from my iPhone using Tapatalk Pro



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    Default Re: Tormach parts and tech support

    I went to McMaster on Saturday and got the parts I needed and now all is well.

    I actually spent about $22.00.



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    Default Re: Tormach parts and tech support

    I wish I could go to McMaster. I am in Pittsburgh, so not far, but not close enough to go the nearest store.

    They have served me extremely well over the years. Many a tight situation resolved by their excellent service.



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    Default Re: Tormach parts and tech support

    You know about mcmaster.com right? It's the best store for online parts and supply. (Much better than smallparts, and once amazon bought them, they went even more downhill.)



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    Default Re: Tormach parts and tech support

    Not sure who you are asking, but yes, obviously I do.

    MSC (mscdirect.com) is pretty damn good too. I have order thousands of dollars of stuff from them as well.



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    Default Re: Tormach parts and tech support

    Yeah, just wondering whether "I could go to McMaster" meant "I don't like shopping online" or just "being in person is better than using the (still excellent) website." Question answered!



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