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  1. #13
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    Default Re: Tormach parts and tech support

    Just wanted to provide some more info on Tormach's support issues.

    I ordered some tooling on Monday, then some small parts on Tuesday, and didn't get any emails concerning the shipping, and checking the website it said "pending shipment' all week, so I wasn't especially happy all week. I checked the website again today and they had a banner saying something about a distribution center change, so I was resigned to having to wait a good while for my stuff.

    But today, both shipments arrived, I was pleasantly surprise, to say the least. There are obviously still having some issues because on the website, both delivered orders still say pending shipment.

    So, I'm an optimistic kind of guy, and I am hopeful that Tormach has seen that folks aren't to happy right now, and are taking some steps to improve the situation. Time will tell, but I'm hopeful.

    Terry



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    Member Steve Seebold's Avatar
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    Quote Originally Posted by CL_MotoTech View Post
    Not sure who you are asking, but yes, obviously I do.

    MSC (mscdirect.com) is pretty damn good too. I have order thousands of dollars of stuff from them as well.
    If you’ve spent thousands of dollars at MSC, you’ve no doubt paid hundreds of dollars more than you would if you’d bought it somewhere else.

    The only time I buy from MSC is when nobody else has it.



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    Talking Re: Tormach parts and tech support

    But today, both shipments arrived, I was pleasantly surprise, to say the least. There are obviously still having some issues because on the website, both delivered orders still say pending shipment.


    But today, both shipments arrived, I was pleasantly surprised, to say the least. They are obviously still having some issues because on the website, both delivered orders still say pending shipment.


    So, I'm going to blame this on some kind of auto-correct, I really do know how to spell!



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    Quote Originally Posted by Steve Seebold View Post
    If you’ve spent thousands of dollars at MSC, you’ve no doubt paid hundreds of dollars more than you would if you’d bought it somewhere else.

    The only time I buy from MSC is when nobody else has it.
    You’re probably right. I know they are expensive, but the service is damn good.



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    Default Re: Tormach parts and tech support

    Quote Originally Posted by Steve Seebold View Post
    If you’ve spent thousands of dollars at MSC, you’ve no doubt paid hundreds of dollars more than you would if you’d bought it somewhere else.

    The only time I buy from MSC is when nobody else has it.
    Have you ever tried to negotiate pricing with your sales rep?



  6. #18
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    Quote Originally Posted by MichaelHenry View Post
    Have you ever tried to negotiate pricing with your sales rep?
    I’ve never had a sales rep come to my shop.

    You can buy GOOD PARTS or you can buy CHEAP PARTS, but you can't buy GOOD CHEAP PARTS.


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    Default Re: Tormach parts and tech support

    The sales rep at my shop is the either the Postman of the UPS guy. They are nice guys, but they aren't too keen on negotiating much of anything.



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    Member Don Clement's Avatar
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    Default Re: Tormach parts and tech support

    All the links on Tormach's web page to SprutCAM tutorials are broken.

    Don



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    Default Re: Tormach parts and tech support

    Quote Originally Posted by Steve Seebold View Post
    I’ve never had a sales rep come to my shop.
    Try calling MSC and asking to be set up with a sales rep.



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    Default Re: Tormach parts and tech support

    Is there a better way to get in touch with Tormach support via email than the website contact page? I wrote to Tormach via that over a week ago about my suspect RapidTurn spindle sensor and haven't heard back yet. I wrote a second time a few days after the first.



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    Default Re: Tormach parts and tech support

    Quote Originally Posted by dajt View Post
    Is there a better way to get in touch with Tormach support via email than the website contact page? I wrote to Tormach via that over a week ago about my suspect RapidTurn spindle sensor and haven't heard back yet. I wrote a second time a few days after the first.
    info@tormach.com

    gets an immediate auto-reply, and at least in my experience a real response within a day or less. Put the topic in the subject line.



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