What you posted was not correct, that is why I questioned what you had posted, you posted you had connected a 12v supply to the 12v output, it is not an output, and could never be an output. It only can be an Input
(What you posted; I connected the 12VDC power to the Analog Output on C11G (12V, & GNDA). Measuring between these 2 terminals I get 11.8VDC)
The Board required 12v / 24v why would you think that you would need to adjust it to 10v, if anything you would leave it as it is, (11.8) or see it will go higher to the 12v