"I have asked Gildemeister uk for help but they have told me that nobody in the uk has any knowledge on this machine!"
That is their stock answer to everything.They have no inclination to help anyone who doesn`t buy a new machine from them.
I recently asked them about a Gildy that was on a large chemical site in NE England.They told me they didn`t know anything about it and that the machine was in Italy.
An outside chance might be Siemens Automation and Drives in Manchester.They have a free help desk and if you happen to get a keen tech on the phone he may be able to dig up some info for you.Sorry I don`t have the number here but it should be easy to find.