Does anyone here have experience with Lenze servo drives?

I purchased a PositionServo 940 drive used, and it arrived with firmware for hardware revision 1, and the drive is hardware revision 4. The drive type is E94P100Y2NEM.

The drive uses software called MotionView OnBoard to program it. The version I have is missing the autotune feature and "upgrade firmware" feature that is supposed to be present on the drives from hardware revision 2 and up.

I am able to get firmware from Lenze's website, but the firmware for revision 2+ says to use the "upgrade" button on MVOB, which I don't have. The update method for revision 1 drives does not work with the new firmware. So right now I am stuck there.

I have sent 3 messages to Lenze's support in the last 3 weeks and I haven't gotten any response. Has anyone here run into the same issue with these drives? Or does anyone know how to get in touch with Lenze to get tech support?

I appreciate any help you can offer!

Similar Threads: