Trouble contacting Rutex

Results 1 to 9 of 9

Thread: Trouble contacting Rutex

  1. #1
    Registered
    Join Date
    May 2004
    Location
    Australia
    Posts
    37
    Downloads
    0
    Uploads
    0

    Default Trouble contacting Rutex

    Hi

    Having trouble contacting Rutex , sent several emails to Australia and US address but have recieved no replys. Also tried ringing the Australian mobile but it seems disconnected and landline doesnt answer.

    Anyway could someone contact me here or my email frasers@kalnet.com.au

    Regards
    Paul

    Similar Threads:


  2. #2
    Moderator ynneb's Avatar
    Join Date
    Feb 2004
    Location
    Oz
    Posts
    2337
    Downloads
    0
    Uploads
    0

    Default

    Thats a big pity. A few years ago I wrote a great review for them. I seem to be hearing more often these days about thier slow responces.
    I hope you get your issues sorted out.



  3. #3
    Member
    Join Date
    Jun 2003
    Location
    Australia
    Posts
    450
    Downloads
    0
    Uploads
    0

    Default

    I've been trying to get hold of Vlad for a few weeks now, same deal, mobile phone is switched off, land line no answer and email, no response. Anyone know what's going on there?

    Splint



  4. #4
    Registered
    Join Date
    May 2004
    Location
    Australia
    Posts
    37
    Downloads
    0
    Uploads
    0

    Default

    He's overseas, I just ordered thru the American website. Took about 10 days to get the parts to Australia via the global express option



  5. #5
    Member
    Join Date
    Jun 2003
    Location
    Australia
    Posts
    450
    Downloads
    0
    Uploads
    0

    Default

    Thanks Hasher,
    yes Tom is very helpful, I did try and sort out the tuning issue I have but Toms suggestions didn't resolve the issue so he recomended I speak directly with Vladamir.

    Splint



  6. #6
    Registered
    Join Date
    Feb 2007
    Location
    Hong Kong
    Posts
    2
    Downloads
    0
    Uploads
    0

    Default

    Same as you, sent serveral emails got no reply. I online ordered 3 motor drive cards and one mother board and paid by paypal. Also asked for the R2000 servo drive chassis. Never got any information and reply from Australia Rutex. At least as polite mannan. reply to customers that they are busy or order processing. To let customers know they are still in business. I don't know what I can do at this moment?

    Rgds,
    Eric



  7. #7
    Registered
    Join Date
    Oct 2003
    Location
    United States
    Posts
    170
    Downloads
    0
    Uploads
    0

    Default

    Gentlemen,

    I was able to make contact with Vladimir last Thursday via telephone. He reported that his phone service was preventing him from receiving incoming calls for the last three weeks or so. He also reported that he was not receiving his emails either. I did an email test and it worked ok then.

    He promised me some more inventory soon. Anyhow, if you wish to contact the USA office, call me at 573 368 7399, or 573 341 1528. Also, I can be reached at tom@rutex.com or harmonyt@rollanet.org.

    If you send an email to the rollanet.org site, it may be kicked out by the spam filter, but hopefully not. Please put Rutex in the subject. Like everyone else, I get a lot of spam.

    Email is not as reliable as it used to be because of all of the spam issues. I am afraid I'd get off the internet if I was unable to have some filtering.

    I do not want to read all that trash or my children either.

    Tom Eldredge
    Rutex LLC

    (Note: The opinions expressed in this post are my own and are not necessarily those of CNCzone and its management)


  8. #8
    Registered
    Join Date
    Feb 2007
    Location
    Hong Kong
    Posts
    2
    Downloads
    0
    Uploads
    0

    Default

    Hello Tom,

    Thanks for your information. do you when I will get the cards? If not the web showed USA no stock, and believe shipment from Australia to Hong Kong most fastest than and shipping cost cheaper than from USA. I must buy from you that I saw you answering many questions. even difficult questions. I believe you can give your customers a hand. Can I transfer my order to you. if yes, What I need to do?

    Thanks
    Eric



  9. #9
    Registered
    Join Date
    Oct 2003
    Location
    United States
    Posts
    170
    Downloads
    0
    Uploads
    0

    Default Eric's order

    Eric,

    Please correspond with me at tom@rutex.com regarding any specific orders. We shipped a parcel to New Brunswick, Canada via EMS mail on Feb. 12. I would have thought you would have received it by now. Which Eric are you?

    I do not prefer to handle transactions on the cnc zone.

    Tom Eldredge
    Rutex LLC

    (Note: The opinions expressed in this post are my own and are not necessarily those of CNCzone and its management)


Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


About CNCzone.com

    We are the largest and most active discussion forum for manufacturing industry. The site is 100% free to join and use, so join today!

Follow us on


Our Brands

Trouble contacting Rutex

Trouble contacting Rutex

Trouble contacting Rutex