PlanetCNC TNG software crashing

[S3eed77z]

Hello,

Problem: PlanetCNC TNG software crashes/closes down if I press the following; settings and license management options.

Software version: 2020.09.18

I tried solving the problem by adding PlanetCNC to Windows Firewall exception lists and restarting the computer, but no use.

Question 1: Are there softwares or drivers that are required for PlanetCNC to work properly, and what are they?
Question 2: how do I overcome the crashing problem.

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• Problem- Software Crashing

[PlanetCNC]

Anybody else experiencing crashes with 2020.09.18 version?

Pend me profile .zip file

[S3eed77z]

Anybody else experiencing crashes with 2020.09.18 version?

Pend me profile .zip file

Sorry I am not able to provide you with Profile.zip file, PlanetCNC TNG crashes after I press export profile save.

[PlanetCNC]

Windows, Linux, MacOS, RPi?

[S3eed77z]

Windows, Linux, MacOS, RPi?

Windows 10

[S3eed77z]

Computer Information

Windows 10 Pro x64
CPU AMD Ryzen Threadripper 3970X
GPU GeForce RTX 2080 Ti
Motherboard ASUS TRX40-PRO

[mar_cone]

Hi,
I replied to S3eed77z in PM but it seems correct to write it here as well as it can help someone with the same problem.
The problem complained by S3eed77z is the same as the one I had a few months ago when I changed the old Intel PC to a new one based on AMD processor in particular with Asus motherboard. The anomaly is caused by some USB 3.0 ports that conflict with MK3 controllers (both 9 and 4). I haven't found a permanent solution even by updating all the drivers available for my Asus motherboard but I am able to make full use of my MK3-9 by temporarily disabling the USB ports causing the problem

[PlanetCNC]

Menu "Help/Show Log..." - does it crash?
If not - log window has buttons on left side to show USB devices/properties. Does this crash?

[S3eed77z]

Menu "Help/Show Log..." - does it crash?
If not - log window has buttons on left side to show USB devices/properties. Does this crash?

If I press the USB sign, it crashes.
Device not connected.

[S3eed77z]

Controller LEDs

Power green constant
Data orange constant
Link orange constant
Status green blinking

[PlanetCNC]

Seems like an USB device is causing crash in our USB enumeration procedure.
I've reexamined our code and I added some additional safeguards but I was unable to pinpoint problem.
Can you disconnect all USB devices from computer and try again. Perhaps you can find which one it is.

[S3eed77z]

Seems like an USB device is causing crash in our USB enumeration procedure.
I've reexamined our code and I added some additional safeguards but I was unable to pinpoint problem.
Can you disconnect all USB devices from computer and try again. Perhaps you can find which one it is.

Can I just use LAN?

[PlanetCNC]

You can use LAN but this will probably not help with "License" and "Log" dialogs.

[S3eed77z]

You can use LAN but this will probably not help with "License" and "Log" dialogs.

Currently I will use my old laptop, and when this problem is resolved I’ll change provide my computer code to switch users.

[PlanetCNC]

I'm trying to get computer with Asus Prime MTB so that I can test this.