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Thread: The order has been placed - The beginning of a custom Torus Pro

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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    engnerdan,

    if you don't mind, how much did the machine cost you as you ordered it with no motors or electrical. Please, also can you post some pics of your machine and build.
    I'm quite interested with what you end up with once your project is complete. Especially in the BT30 spindle. That would be a plus as our shop already use that holder with an other machine. Will it perform better than what Novakon has available today and at what cost?



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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Well unfortunately I spent the weekend in bed sick so I was not able to do anything with my mill. I did get down to my friends shop (where it was delivered) and get it uncrated but I will have to wait until next weekend to get the trailer out and haul it home. But I did get some pictures.

    Unfortunately my initial impression has be a little disappointed. But for a mill that sells for nearly $11,000 I expect more. When I got the mill un-crated and the plastic bag off I notice my mill was COVERED in greasy black hand prints everywhere, while not a big deal it seems to have set the tone for the rest of the un-crating. The second thing I noticed was paint and grime all over the linear bearings, and ball screws. It looks like someone has tried to clean most of it up but it is still there. There are incredibly precise parts and they have paint all over them. Then speaking of paint my mill and associated sheet metals parts arrived in at least 2 different colors of paint. One being a slightly off white and the other a blueish hued gray. The past point of disappointment is the spindle cover, mine has a HUGE hole cut in it and 2 holes for something to mount. I am assuming it is for the power draw bar but I did not order this option and sure as heck do not want a huge gaping hole in the front cover of my mill.

    On the positive side, it appears everything that was suppose to come with my mill is here. The heft of the chip pain was overwhelming, when I unbolted to and went to move it I was shocked at how much it weights and how heavy the metal is, it is a solid piece. The stand is another massive piece of metal, it is all it is suppose to be. I am bummed with myself for not realizing the new stand was an upgrade I could have ordered and I would have. I now understand why everybody modifies the old style stand. The crating seems to be plenty good, it took me plenty of time to get into each crate and none were smashed up when they arrived. I wish I would have not removed the side panel on the smallest crate, but the forklift had run out of propane and I did not realize the entire contents of the crate would come smashing out on to the shop floor. So now I will be reminded of my bozo move until I can find some color matching paint to touch up every single piece

    While the color mis-match bothers me a bit and the power draw bar hole is unsightly to me and a cover should be provided if this hole is cut in every mill cover. These two things would not keep me from buying this mill again. At this time I am still pleased with my purchase and I am looking forward to getting on with my build.

    A quick Pluses and Minuses

    Pluses
    1. Super fast order turnaround time. I sent the money after closing on Friday, money was received Monday, my mill shipped Tuesday and arrvied Friday
    2. Novakon was willing to sell me a custom configuration, which I had been through almost every small CNC company and one found 1 willing to sell a current offering customized.
    3. Crated well
    4. Very sturdy built stand and half enclosure
    5. I actually got more mill parts then I was originally quoted to get - A last minute bonus for me

    Minuses
    1. Greasy finger prints - not a deal breaker just unsightly
    2. Unexpected hole for the power draw bar feature that I can't use.
    3. 3 different colors of paint so far on my mill - again not a deal breaker.

    The pics,
    1. My lady ready to help me tear into the crates
    2. If you look closely you can see 2 different colors and a paint chip
    3. The huge hole I did not order

    The order has been placed - The beginning of a custom Torus Pro-imag4278-jpgThe order has been placed - The beginning of a custom Torus Pro-imag4281-jpgThe order has been placed - The beginning of a custom Torus Pro-imag4284-jpg

    Last edited by engnerdan; 04-14-2014 at 05:12 PM.


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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    I can't speak to the condition of the machine as far as grease is concerned. I would imagine the parts you didn't need were actually removed from a fully functioning machine. Just guessing there.

    I haven't looked real close at my Torus, but I think the paint on it was probably close enough. I don't know about the color scheme on the Pro.
    Maybe some others can help there.

    As for the PDB hole, I would want that rather than not having it cut. All it needs is a plate made to cover the holes. I expect Novakon may be working on something like that for machines ordered without the PDB. Again, just speculation.
    I hope you start feeling better as well. I am curious to see what is inside the electronics cabinet at this point too.

    Lee


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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Quote Originally Posted by LeeWay View Post
    I can't speak to the condition of the machine as far as grease is concerned. I would imagine the parts you didn't need were actually removed from a fully functioning machine. Just guessing there.

    I haven't looked real close at my Torus, but I think the paint on it was probably close enough. I don't know about the color scheme on the Pro.
    Maybe some others can help there.

    As for the PDB hole, I would want that rather than not having it cut. All it needs is a plate made to cover the holes. I expect Novakon may be working on something like that for machines ordered without the PDB. Again, just speculation.
    I hope you start feeling better as well. I am curious to see what is inside the electronics cabinet at this point too.
    LeeWay,
    You are right, Khai tool a complete machine and pulled all the controls inside the electrical cabinet and pulled all the stepper motors and wires for them. So I have a bunch of un-terminated cables just hanging out in my electrical cabinet. I will get more pictures later this week.

    The color difference between the spindle cover and the rest of the motor shroud was minimal. But the difference between the stand parts is very noticeable. Unmissable, I will take some pictures later this week. I am not saying this would keep me from ordering I am just no thrilled about it. I know there was no economical way for me to take a look at one before buying so my expectations are that this thing is going to show up perfect.

    The color mis-match and the extra hole in the front cover would not stop me from buying the mill again and so far I am still happy I got the mill for the price I did. Truth be told I did get more then I was suppose to get.

    -Dan



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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Unfortunately my initial impression has be a little disappointed. But for a mill that sells for nearly $11,000 I expect more. When I got the mill un-crated and the plastic bag off I notice my mill was COVERED in greasy black hand prints everywhere, while not a big deal it seems to have set the tone for the rest of the un-crating. The second thing I noticed was paint and grime all over the linear bearings, and ball screws. It looks like someone has tried to clean most of it up but it is still there. There are incredibly precise parts and they have paint all over them. Then speaking of paint my mill and associated sheet metals parts arrived in at least 2 different colors of paint. One being a slightly off white and the other a blueish hued gray. The past point of disappointment is the spindle cover, mine has a HUGE hole cut in it and 2 holes for something to mount. I am assuming it is for the power draw bar but I did not order this option and sure as heck do not want a huge gaping hole in the front cover of my mill.
    This is interesting. We do appreciate the candid response both good and bad. We don't recall handling the mill to this degree that would cause excessive finger marks on it, but we did process the order in a very short period of time to get it out before the Cabin Fever show. We only had a couple of hours to accomplish the conversion. We did remove the axes motors and cables so this was the extent of the work involved. The electronics are installed by our shop in Toronto when ordered, so nothing was needed to be done here.

    We noticed in the picture you posted that you can see the the two stacked crates are reversed. We always stack the smaller coolant crate on top of the larger base crate. It is also pictured banded with one piece of strapping where we strap it with two. We suspect that the shipment was inspected by customs before it crossed the boarder. It is also entirely possible they opened the mill crate to validate the BOL against the hardware. We did not add the controller to the manifest so we are betting they opened the cabinet to make sure. Maybe in this inspection process, more of the finger marks were introduced. We am just guessing here, but inspectors just don't care if they cause problems in the course of their work. All this is speculation on our part here, we don't believe there should have been many marks caused from what we did.

    We are concerned about the debris on the ball screw. The screws are supposed to be protected during assembly and especially during painting. This is a situation I have to take up with the factory. Pictures would help me deal with the factory.

    The paint is a two tone grey paint. It was selected to be this way. They are definitely not a mismatch of parts.

    The spindle covers now all come with the doors pre-cut for the PDB. The last of the older uncut mill doors have long since been shipped out from stock. We do have a couple of options to exchange doors with other mills just buying the PDB option with older mills. We can arrange a swap from a list of eager customers not wanting to cut the door to fit the PDB. This can be a great benefit for both parties.

    We do appreciate the feedback.

    Regards,
    Novakon Team



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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    I should start off by saying, I am not trying to bash Novakon or anybody with my straightforward review. I am just calling it like I see it. I may be blunt about things but I look at it all very analytically and try to cut to the facts.

    I can only touch on one point you had here right now.

    Quote Originally Posted by Novakon View Post
    We noticed in the picture you posted that you can see the the two stacked crates are reversed. We always stack the smaller coolant crate on top of the larger base crate. It is also pictured banded with one piece of strapping where we strap it with two. We suspect that the shipment was inspected by customs before it crossed the boarder. It is also entirely possible they opened the mill crate to validate the BOL against the hardware. We did not add the controller to the manifest so we are betting they opened the cabinet to make sure. Maybe in this inspection process, more of the finger marks were introduced. We am just guessing here, but inspectors just don't care if they cause problems in the course of their work. All this is speculation on our part here, we don't believe there should have been many marks caused from what we did.

    The spindle covers now all come with the doors pre-cut for the PDB. The last of the older uncut mill doors have long since been shipped out from stock. We do have a couple of options to exchange doors with other mills just buying the PDB option with older mills. We can arrange a swap from a list of eager customers not wanting to cut the door to fit the PDB. This can be a great benefit for both parties.

    Regards,
    Novakon Team
    It must be the picture, the crate with all the sheet metal parts is on the top and the stand is on the bottom. I know because as I opened the top crate in that exact position (fork lift was out of gas) all the sheet metal parts poured out onto the floor. This is exactly how it came off the truck. I can tell you there is no way they opened either of the small crates they would have shown signs of it. The wood would have shown it as the plywood does not take much prying to break.

    If the mills are all going to come with the cutout then that should be reflected in the information on the webpage. Maybe you can make a cheap plastic piece to cover the hole, that could be removed when a customer wishes to add a PDB. For me, I will not be purchasing the PDB because I have already purchased a BT30 spindle with automatic tool changing capability and that will use a air hydraulic setup that is on order too. I am willing to trade my cover in on an uncut one if someone on this forum wants to trade or I will see what Novakon offers in the way of a exchange.

    -Dan



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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    How did you take the crates apart?
    I used a screw gun.

    Lee


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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Thanks Dan. The more information we have, the better we can follow up and improve. It looks like one band did snap during transportation. I can't wait to get the new stands in, when everything will be in one compact crate.

    Regards,
    Novakon Team



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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Quote Originally Posted by LeeWay View Post
    How did you take the crates apart?
    I used a screw gun.
    Mine were all nailed together except the mill crate that had a 1.5 sides that were screwed on. I would assume this is from customs or Novakon opening it to take parts off. I will say the metal banding with the nails through it on the edges is a PITA to remove.

    I now have about 100+ lbs of cheap plywood waiting to be burned at our next bon-fire night.

    -Dan



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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Quote Originally Posted by Novakon View Post
    Thanks Dan. The more information we have, the better we can follow up and improve. It looks like one band did snap during transportation. I can't wait to get the new stands in, when everything will be in one compact crate.

    Regards,
    Novakon Team
    I wish I would have caught that the new stands are an upgrade. Here I was thinking it was what I was getting, that is until i read the ENTIRE thread on here about the new stands and how they are an upcharge upgrade for now. Oh well not worth changing now. I am working on my plans to improve the stand I have before I put the mill on it.

    -Dan



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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Dan you have a PM about the door
    I have a solid one for trade if you like
    Ray Mc

    Last edited by ram48; 04-14-2014 at 09:53 PM.


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    Default Re: The order has been placed - The beginning of a custom Torus Pro

    Dan

    The closest (almost perfect match) paint I found is Valspar # 85039 and the name is Gloss smoke infusion.
    it comes in a rattle can at Lowes but they also mixed a color matched quart for me. Hope this helps.
    Ray Mc



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The order has been placed - The beginning of a custom Torus Pro

The order has been placed - The beginning of a custom Torus Pro