EzCad 2.14.16 problem

[oneeye]

Hi,

i aways use ezcad 2.14.10 in old JCZ card and never had problem.

This time my machine supplier in China assembled a machine with a new JCZ Lite card, it only work with ezcad 2.14.16. I install the machine and ezcad on a customer pc desktop computer with win10 and on a notebook.

On first day it run fine in desktop, when we turn on the machine the next day the ezcad open normally but when hit Red light or Mark key the ezcad freeze , sometimes with laser on but no move. The only way to stop is turning off machine and ezcad.

The computer and the software recognize the driver but freeze. We tried to format the computer, clean the HD and reinstall Windows, but the same problem persists.

But the ezcad installed in notebook keep working, but customer want it run at desktop PC.

Could someone hepl me?

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[strikeboy]

Hi,

i aways use ezcad 2.14.10 in old JCZ card and never had problem.

This time my machine supplier in China assembled a machine with a new JCZ Lite card, it only work with ezcad 2.14.16. I install the machine and ezcad on a customer pc desktop computer with win10 and on a notebook.

On first day it run fine in desktop, when we turn on the machine the next day the ezcad open normally but when hit Red light or Mark key the ezcad freeze , sometimes with laser on but no move. The only way to stop is turning off machine and ezcad.

The computer and the software recognize the driver but freeze. We tried to format the computer, clean the HD and reinstall Windows, but the same problem persists.

But the ezcad installed in notebook keep working, but customer want it run at desktop PC.

Could someone hepl me?

Have you tried to uninstall everything and reinstall again the software + drivers?
Usually this happens with the driers only, make sure to use the correct version of driver.
This happen to me when i tried to have multiply desktop and laptop installed to use with the machine, as i have 2 set of laptop and a desktop, when i first tried to install it on the first laptop it went smoothly but when i tried to get it work on and laptop problem came, so i went online and tried with different version of the drivers, surprisingly it works.

so you can give it a try.

[ChinaLaser]

<p>
Dear, this is Sue from JCZ. the JCZ Lite card only works with <a href="https://www.laserchina.net/download/ezcad/" target="_blank">ezcad lite software</a> well. My address is sales05@bjjcz.com.
</p>