Originally Posted by
idank
I got a replacement cable delivered and that fixed the problem. Turns out this cable just tells the laser controller that the chiller is on, so to check if that was the problem it was enough to cut it and short the two wires inside. That made the problem go away and we were able to pinpoint where the problem was.
I was somewhat surprised that Thunderlaser doesn't fully test the machine before delivery. Their process is that they send you a video of it working before you pay the full amount, which they did, but apparently it's just the laser machine that gets tested, and not the other components (or they would have spotted the bad cable). Anyway these things happen, so I'm just glad that I'm able to use the machine and hope that they're a little more responsive if I need them in the future.