I am not sure this is what you are looking for, or want to hear.
Last year I purchased a TS 4060 80w. Not quite the same, but very close. I also could not get the laser to fire. I ended up tossing the software and getting Lightburn ( you won't be disappointed) and purchasing a Cohesion 3D board and replaced the board that came with the laser. Replacement was plug and play, took 5 mins. The machine is now working great.
Just something to think about. Both my recommendations have forums where you can learn about them before purchasing.