Lack of Fineline response to its customers


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  1. #1
    Member jrpatter56's Avatar
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    Angry Lack of Fineline response to its customers

    Respond to your paying customers. It’s not acceptable to take an order, take the money, then disappear.
    You advertise customer support on your website, but have none. You advertise kits in stock and quick
    turn-around for shipping, but have neither. You may be a small business, but even small businesses
    communicate with their customers if they want to keep them. As you can tell I’m not a happy camper.
    I’m out $3500.00 with nothing to show for it, no communication from Fineline and no expectation of delivery.
    My order number is R690381959.

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    Default Re: Lack of Fineline response to its customers

    Quote Originally Posted by jrpatter56 View Post
    Respond to your paying customers. It’s not acceptable to take an order, take the money, then disappear.
    You advertise customer support on your website, but have none. You advertise kits in stock and quick
    turn-around for shipping, but have neither. You may be a small business, but even small businesses
    communicate with their customers if they want to keep them. As you can tell I’m not a happy camper.
    I’m out $3500.00 with nothing to show for it, no communication from Fineline and no expectation of delivery.
    My order number is R690381959.
    If you did a little research on here you will find this is normal for FLA. Not right but normal. How long has it been a couple months? BTW No one has ever lost any money dealing with them. If you feel you have been scammed your free to contact your credit card company. I stuck with them and have not had any issues with my machine.

    Retired Master Electrician, HVAC/R Commercial. FLA Saturn 2 4x4 CNC Router Mach4 Kimber 1911 45ACP


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    Default Re: Lack of Fineline response to its customers

    I really do want my order shipped. This was to be an upgrade to my retirement home business and an opportunity to learn new skills. But having been in various customer support environments for 30+ years it’s very frustrating when you get no response from a business after a purchase. It would be different if he would set expectations up front and say I’m a part time business with limited resources and it may take a while to deliver products. But the Fineline website says otherwise. I read the reviews before ordering and talked to Nathan about the order and options. He told me it would be 3-4 days before he could start to fill be order, which was ok. So I figured another week before shipment. Haven’t heard a word since.



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    Default

    Quote Originally Posted by jrpatter56 View Post
    I really do want my order shipped. This was to be an upgrade to my retirement home business and an opportunity to learn new skills. But having been in various customer support environments for 30+ years it’s very frustrating when you get no response from a business after a purchase. It would be different if he would set expectations up front and say I’m a part time business with limited resources and it may take a while to deliver products. But the Fineline website says otherwise. I read the reviews before ordering and talked to Nathan about the order and options. He told me it would be 3-4 days before he could start to fill be order, which was ok. So I figured another week before shipment. Haven’t heard a word since.
    I was just about to place an order too.
    Wow. Scary. Keep us posted...



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    Default Re: Lack of Fineline response to its customers

    Ok, finally received a partial shipment on Friday. Received enough to build the base. No hardware kit, no risers. However all the extrusions where there, the steel carriage plates, and all the gear racks. No packing list, no back order list or status. It looks like the carriage plates where made in a rush. See attached photos. This is a brick house of a router, very solid.

    Attached Thumbnails Attached Thumbnails Lack of Fineline response to its customers-de34ee8d-cd1a-4f98-862b-d45d3cff4ef9-jpg   Lack of Fineline response to its customers-81249464-fd36-4a14-9d2a-41fbfb26454c-jpg   Lack of Fineline response to its customers-103550dc-f606-44b2-b505-08cdf046d002-jpg  


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    Default Re: Lack of Fineline response to its customers

    What machine did you get? What is the steel plate for?



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    Default Re: Lack of Fineline response to its customers

    I’m confused, this is for A FLA CNC router??
    What did you order?

    Retired Master Electrician, HVAC/R Commercial. FLA Saturn 2 4x4 CNC Router Mach4 Kimber 1911 45ACP


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    Default Re: Lack of Fineline response to its customers

    Quote Originally Posted by jrpatter56 View Post
    Ok, finally received a partial shipment on Friday. Received enough to build the base. No hardware kit, no risers. However all the extrusions where there, the steel carriage plates, and all the gear racks. No packing list, no back order list or status. It looks like the carriage plates where made in a rush. See attached photos. This is a brick house of a router, very solid.
    Looks like very poor workmanship rather than made in a rush

    Mactec54


  9. #9
    ericks
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    Default Re: Lack of Fineline response to its customers

    I agree poor workmanship...



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    Default Re: Lack of Fineline response to its customers

    You would think that a company that sells CNC machines would use CNC machines to make the CNC machines. I'm really wondering if they just don't care anymore or whats going on.



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    Default Re: Lack of Fineline response to its customers

    Quote Originally Posted by Ntl View Post
    What machine did you get? What is the steel plate for?
    Dan & Bill,

    It looks like the FLA kit machine. It's what I started with. It's similar to the CNC Router Parts Standard kit. The Kit has carriages with skate bearings that run on the steel plates. The plate is trapped between bearing above and below the plate.

    Quality is definitely declining. The steel plates that came with my kit didn't look like the ones in the picture. There was no grinding.

    Gary



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    Default Re: Lack of Fineline response to its customers

    If thats the linear rail plate you might as well send that junk back. Worthless.



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Lack of Fineline response to its customers

Lack of Fineline response to its customers