Fineline Shutdown or Perpetrating a Fraud!!


Page 1 of 7 1234 ... LastLast
Results 1 to 20 of 123

Thread: Fineline Shutdown or Perpetrating a Fraud!!

  1. #1
    Member jrpatter56's Avatar
    Join Date
    Apr 2019
    Posts
    4
    Downloads
    0
    Uploads
    0

    Default Fineline Shutdown or Perpetrating a Fraud!!

    I ordered and received confirmation on a 2x4 Router Kit with accessories on 3/27/2019. My credit card was charged for the kit, accessories plus shipping. Multiple attempts to contact Nathan via email and voice mail for order status has failed. Absolutely no response from him. Does anyone know what’s going on. The business next to his facility says he’s only there in the evenings and weekends.

    Similar Threads:


  2. #2
    Community Moderator difalkner's Avatar
    Join Date
    Nov 2014
    Location
    United States
    Posts
    729
    Downloads
    0
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Nate has a full time day job, widely known, so not surprising that he's there evenings and weekends. His communication skills are a weak point and most of us know that but it's still frustrating. There has not been a time yet, though, when he hasn't come through with what he has promised me. It may require many phone calls, texts, and emails but he eventually sends what he's supposed to be sending.

    That doesn't help you get your kit but it may help with your expectations. Be sure to show us the kit when it arrives, along with your build - we like photos!

    David

    David
    Romans 3:23
    CurlyWoodShop - www.etsy.com/shop/CurlyWoodShop
    David Falkner - www.youtube.com/user/difalkner
    difalkner - www.instagram.com/difalkner


  3. #3
    Member
    Join Date
    Dec 2005
    Location
    usa
    Posts
    258
    Downloads
    0
    Uploads
    0

    Default

    Quote Originally Posted by jrpatter56 View Post
    I ordered and received confirmation on a 2x4 Router Kit with accessories on 3/27/2019. My credit card was charged for the kit, accessories plus shipping. Multiple attempts to contact Nathan via email and voice mail for order status has failed. Absolutely no response from him. Does anyone know what’s going on. The business next to his facility says he’s only there in the evenings and weekends.
    I was about to place an order but this is concerning.
    Do you have an update on your machine?



  4. #4

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Agree with Dave - Nathan has a great product line but stretches himself pretty thin in what is a competitive market - have faith

    - - - Updated - - -

    Did you get the machine?



  5. #5
    Member
    Join Date
    Apr 2010
    Location
    USA
    Posts
    109
    Downloads
    0
    Uploads
    0

    Default

    I have tried to support Nate and say good things about him. I have let people know that he might take a while but that he always does the right thing. BUT...I do not feel that way anymore. I feel like I spent a lot of time trying to troubleshoot a machine that has a frame flaw. Yes I have had the machine for a while but I don't use it professionally. So spending 2 hours a week in the garage is about all I get with a 60 hour a week job. Two kids, and a house and wife to take care of. Honestly I was prepared for some work with Nate to get the bugs worked out, but my machine has been a total disaster. I have loosened the rails as well as a bunch of other tweeks to try and get things parallel and working smoothly but the frame is just to wacked to get there. I have asked Nate to take the machine back and his reply was that I've had it too long. Even though he knows I haven't been able to put any real time on the machine between fixing the drives and trying to figure out the binding issues and more. What a huge waste of time and money.



  6. #6
    Member
    Join Date
    Sep 2005
    Location
    United States
    Posts
    1740
    Downloads
    0
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Thats sad, I wish there was an answer. When did you purchase the machine?

    1000x750 Workbee CNC - Mach4 - PMDX USB - Windows 10 Pro


  7. #7
    Member
    Join Date
    Apr 2010
    Location
    USA
    Posts
    109
    Downloads
    0
    Uploads
    0

    Default

    Quote Originally Posted by wmgeorge View Post
    Thats sad, I wish there was an answer. When did you purchase the machine?
    About 1 and 1/2 years ago. much of which has been going back and forth trying to get answers from Nate on how to get the machine running right



  8. #8
    ericks
    Guest

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Not good...sorry to hear about your hassles! Hopefully these posts will make him do the honorable thing...



  9. #9
    Member
    Join Date
    Apr 2010
    Location
    USA
    Posts
    109
    Downloads
    0
    Uploads
    0

    Default

    Quote Originally Posted by ericks View Post
    Not good...sorry to hear about your hassles! Hopefully these posts will make him do the honorable thing...
    One end of the table is about 3/16" to an 1/8" wider than the other. The tapped holes in the cross members are not in a grid or spaced evenly. Pretty sure the frame in not "flat" either. The main table rails are all loosened right now to see if I can find enough slop in the mounting holes to get the rails parallel...but seems like maybe only about 1/32" of wiggle room...at some point the only way I can see to get this right is pull the rails re-drill and tap new holes in between the old ones and re-mount the rails.



  10. #10
    ericks
    Guest

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    What is the size of this machine?



  11. #11
    Member
    Join Date
    Apr 2010
    Location
    USA
    Posts
    109
    Downloads
    0
    Uploads
    0

    Default

    Quote Originally Posted by ericks View Post
    What is the size of this machine?
    It is a 2x4' machine. Other thought was to use the existing threaded holes to mount 80/20 extrusion and then mount the rails to that. That would definitely give enough adjustment. Or maybe drag it behind my truck town the highway.

    Last edited by Erik F; 05-28-2019 at 05:13 PM.


  12. #12
    ericks
    Guest

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Not good, i had a look at their website. They claim to have good quality machines. Later this year i plan to put control panels up for sale, my biggest concern is quality and customer satisfaction.....



  13. #13
    Member
    Join Date
    Apr 2016
    Location
    United States
    Posts
    841
    Downloads
    0
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Quote Originally Posted by Erik F View Post
    It is a 2x4' machine. Other thought was to use the existing threaded holes to mount 80/20 extrusion and then mount the rails to that. That would definitely give enough adjustment. Or maybe drag it behind my truck town the highway.

    80/20 has wiggle room, but it may be iffy to get 3/16 - 1/8" adjustment from 80/20 mounted on each side (3/32 - 1/16" per side). I use a lot of 80/20, and am just completing a new build with it.

    If you saw my build thread for a 4 x 4 Saturn 2, you saw that mine was defective in about every way. Fortunately, when if first opened the box, I saw the in washer between the gantry mounting and interface plates. I knew something was very wrong. That led me to check everything right away, and found out how bad things really were. Fortunately, I acted quickly enough and was able to send the machine back for a full refund.

    Something else to consider. Will you have enough Z axis movement, if you raise the gantry height with the 80/20? I didn't get my Saturn 2 set up (I had it on end on a large dolly), so I didn't check Z axis travel. I looked at some possible fixes (I really like the idea of a welded frame), but abandoned the idea in favor of sending it back. Way too much wrong with the machine.

    You should also check to make sure the two side rails are in the same plane. I'd be surprised if they are. If there is a twist, 80/20 won't help you with that. Also, look at the steel tubes for square. If they aren't square, it may be impossible to get the profile rail properly aligned. The very best repair solution would be to have steel plates welded to the frame and have the frame stress relieved. Then find someone to mill/grind the on plates flat and mill reference edges for the linear rails. Finally, get new mounting holes drilled and tapped. I didn't get so far as getting the work quoted, but it has to be expensive.

    I feel for you Erik. It's terrible to drop all that money on a machine that isn't even close to what's advertised, or nowhere close to being fit for its intended purpose.

    Gary




  14. #14
    Member
    Join Date
    Sep 2005
    Location
    United States
    Posts
    1740
    Downloads
    0
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Its a shame that it can't be fixed and used. I did present a fix I thought would work months ago but it got shuffled off to the side. The other fix that could work is all the racks, R&P drives the entire workings be transferred to a CNCRP frame kit of the same size. They are a great company to deal with and they would not be growing as large as they are if they been putting out junk machines that could not cut straight parts or work everyday. Anyway that would be one alternative. I can't figure out why my machine works so well.

    Last edited by wmgeorge; 06-11-2019 at 08:42 AM.
    1000x750 Workbee CNC - Mach4 - PMDX USB - Windows 10 Pro


  15. #15
    Member
    Join Date
    Apr 2010
    Location
    USA
    Posts
    109
    Downloads
    0
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    GME and WMGEORGE. Thanks for the kind words. Nate has not responded to any of my text messages for the last 3 months. Before this when trouble shooting it could be weeks before I could get an answer from him. So a lot of the time I have had the machine it has been waiting for responses from Nate or parts being sent to try and correct the problems. He did at one point offer to take the machine back and I stupidly decided to keep at trying to get the machine right. In some ways knowing that Nate has abandoned my issues is sort of a relief...it sounds strange maybe, but wondering if you are gonna be screwed is sometimes worse than knowing you are screwed. I am not a machinist, so I don't know the best way to find how far out of parallel, square and if the rails are leaning in one direction or the other because the frame is twisted. I don't feel like putting any more cash toward this machine other than a little bit to see if I can find a solution to getting the bed rails parallel. Once the machine is to good working order I think I will sell it off for cheap. I have half of what I need right now to purchase the CNCRP Desktop Pro. I think that is what I will end up with next...and honestly what I should have done the first time, but I got fooled with the steel welded table and extra size. The Saturn was more in my budget also, but more proof that cheap pays twice. As far as mounting 80/20, I would have to drill straight through holes to mount the 80/20 with the existing theaded holes for the rails, then using t-nuts mount the rails to the 80/20. As long as my through holes in the 80/20 are large enough I should be able to get the rails parallel. Then if there is any roll to the bed rails I can shim the 80/20 to get the rails parallel, vertically and horizontally....hopefully the bed is not SUCH a hunk of garbage that there is no twist to it. I can tell you that with the rails loosened the gantry slides MUCH smoother. I'm sure half of that made no sense at all, but hopefully enough to get my jist across. Thanks guys for you input in means a lot.
    Erik



  16. #16
    Member
    Join Date
    Apr 2016
    Location
    United States
    Posts
    841
    Downloads
    0
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Quote Originally Posted by Erik F View Post
    GME and WMGEORGE. Thanks for the kind words. Nate has not responded to any of my text messages for the last 3 months. Before this when trouble shooting it could be weeks before I could get an answer from him. So a lot of the time I have had the machine it has been waiting for responses from Nate or parts being sent to try and correct the problems. He did at one point offer to take the machine back and I stupidly decided to keep at trying to get the machine right. In some ways knowing that Nate has abandoned my issues is sort of a relief...it sounds strange maybe, but wondering if you are gonna be screwed is sometimes worse than knowing you are screwed. I am not a machinist, so I don't know the best way to find how far out of parallel, square and if the rails are leaning in one direction or the other because the frame is twisted. I don't feel like putting any more cash toward this machine other than a little bit to see if I can find a solution to getting the bed rails parallel. Once the machine is to good working order I think I will sell it off for cheap. I have half of what I need right now to purchase the CNCRP Desktop Pro. I think that is what I will end up with next...and honestly what I should have done the first time, but I got fooled with the steel welded table and extra size. The Saturn was more in my budget also, but more proof that cheap pays twice. As far as mounting 80/20, I would have to drill straight through holes to mount the 80/20 with the existing theaded holes for the rails, then using t-nuts mount the rails to the 80/20. As long as my through holes in the 80/20 are large enough I should be able to get the rails parallel. Then if there is any roll to the bed rails I can shim the 80/20 to get the rails parallel, vertically and horizontally....hopefully the bed is not SUCH a hunk of garbage that there is no twist to it. I can tell you that with the rails loosened the gantry slides MUCH smoother. I'm sure half of that made no sense at all, but hopefully enough to get my jist across. Thanks guys for you input in means a lot.
    Erik

    Erik, I'm not a machinist either. Before I retired, I was a suit and tie professional. I have a benchtop mill, but I'm self taught in its use. I hardly ever use my drill press anymore. You don't have to be a pro to figure things out. In case you haven't seen it, here is a link to my thread on my Saturn 2 build that turned into a big CNC disappointment. https://www.cnczone.com/forums/finel...cnc-posts.html It shows most of what I did, and how I did it with liberal use of photos. You might find something useful there.

    I don't know your experience with 80/20. I've used more than my share of it. In fact, after sending my Saturn back, I started another build of my own design out of 80/20. On this one, I'm using Hiwin profile linear rails. 25mm on Y and 20mm on X. I bought the CNCRP pro Z linear rail axis, rather than try to build one. Here's a link to that build, which is still open.
    https://www.cnczone.com/forums/diy-c...machinist.html Maybe you will find something useful there as well.

    If you would like any help, feel free to ask.

    Gary




  17. #17
    Member
    Join Date
    Apr 2010
    Location
    USA
    Posts
    109
    Downloads
    0
    Uploads
    0

    Default

    Quote Originally Posted by GME View Post
    Erik, I'm not a machinist either. Before I retired, I was a suit and tie professional. I have a benchtop mill, but I'm self taught in its use. I hardly ever use my drill press anymore. You don't have to be a pro to figure things out. In case you haven't seen it, here is a link to my thread on my Saturn 2 build that turned into a big CNC disappointment. https://www.cnczone.com/forums/finel...cnc-posts.html It shows most of what I did, and how I did it with liberal use of photos. You might find something useful there.

    I don't know your experience with 80/20. I've used more than my share of it. In fact, after sending my Saturn back, I started another build of my own design out of 80/20. On this one, I'm using Hiwin profile linear rails. 25mm on Y and 20mm on X. I bought the CNCRP pro Z linear rail axis, rather than try to build one. Here's a link to that build, which is still open.
    https://www.cnczone.com/forums/diy-c...machinist.html Maybe you will find something useful there as well.

    If you would like any help, feel free to ask.

    Gary
    Thank Gary,
    I have owned two Shopbots a long time ago. We moved and I sold the one I had at the time. It took about 10 years before I had the space and resources to get another cnc. That is another reason why this has been such a disappointment. I have also done a fair amount of 3d printing in recent years. So thank goodness this wasn't my first cnc. Thank you for the offer of support. I will certainly check out you builds for fun and info.
    Erik



  18. #18
    Member ger21's Avatar
    Join Date
    Mar 2003
    Location
    Shelby Township
    Posts
    35538
    Downloads
    1
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    One option might be to scrap the frame, and build a new frame from 8020 extrusions. Then just transfer the components over. This would be easiest option, if you can get all the dimensions to work out.

    Gerry

    UCCNC 2017 Screenset
    [URL]http://www.thecncwoodworker.com/2017.html[/URL]

    Mach3 2010 Screenset
    [URL]http://www.thecncwoodworker.com/2010.html[/URL]

    JointCAM - CNC Dovetails & Box Joints
    [URL]http://www.g-forcecnc.com/jointcam.html[/URL]

    (Note: The opinions expressed in this post are my own and are not necessarily those of CNCzone and its management)


  19. #19
    Member
    Join Date
    Apr 2010
    Location
    USA
    Posts
    109
    Downloads
    0
    Uploads
    0

    Default

    Quote Originally Posted by ger21 View Post
    One option might be to scrap the frame, and build a new frame from 8020 extrusions. Then just transfer the components over. This would be easiest option, if you can get all the dimensions to work out.
    I put a lot of thought in that direction. And on paper probably makes the most sense. However I just don't think I'm willing to put any more major $$$ at this machine. I have no idea how much wear and damage has been done to the components from just about everything being misaligned and all the issues with the drives I've had. My feeling is the pile of parts I have to work with are from Nate and no matter what that will never change. His care for quality is obviously very low. I doubt the components are any different. I feel the only thing that makes sense financially is to make this as good as it can be for the least amount possible. Right now in my mind it is worth zero dollars. If some labor and another 100 bucks can make it function with out it eating itself it's worth it but nothing else.



  20. #20
    Member
    Join Date
    Sep 2005
    Location
    United States
    Posts
    1740
    Downloads
    0
    Uploads
    0

    Default re: Fineline Shutdown or Perpetrating a Fraud!!

    Quote Originally Posted by Erik F View Post
    I put a lot of thought in that direction. And on paper probably makes the most sense. However I just don't think I'm willing to put any more major $$$ at this machine. I have no idea how much wear and damage has been done to the components from just about everything being misaligned and all the issues with the drives I've had. My feeling is the pile of parts I have to work with are from Nate and no matter what that will never change. His care for quality is obviously very low. I doubt the components are any different. I feel the only thing that makes sense financially is to make this as good as it can be for the least amount possible. Right now in my mind it is worth zero dollars. If some labor and another 100 bucks can make it function with out it eating itself it's worth it but nothing else.
    My suggestion from months ago.... add a piece of CR steel plate 2.5 inches wide .375 thick and as long as needed to the top rail and remount the linear rail on top of that. That plate can have slots cut in the top for mounting adjustment, ground true and shimmed as needed to make it level or on the same plane as the other. No it would not be perfect enough for some folks but it would work and the cost would be less than $300?
    Or as I and Gerry suggested just build a new one using either 80/20 or CNCRP and transfer the controls and everything over.
    He uses the same parts to built as CNCRP as far as I can see anyway from when I did mine.

    1000x750 Workbee CNC - Mach4 - PMDX USB - Windows 10 Pro


Page 1 of 7 1234 ... LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


About CNCzone.com

    We are the largest and most active discussion forum for manufacturing industry. The site is 100% free to join and use, so join today!

Follow us on


Our Brands

Fineline Shutdown or Perpetrating a Fraud!!

Fineline Shutdown or Perpetrating a Fraud!!