Build Thread Saturn 2 4x4 w/ Nema34 closed-loop - In Canada - Page 17


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Thread: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

  1. #193
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    Quote Originally Posted by GME View Post



    They are lucky and happy.
    I hope the heck they are Warm and Happy got more snow coming in tomorrow ?And this was the year we decided to skip the month in Florida



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    Default Re: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

    Quote Originally Posted by wmgeorge View Post
    I hope the heck they are Warm and Happy got more snow coming in tomorrow ?And this was the year we decided to skip the month in Florida

    Warm and Happy,

    We just got 7 or 8 inches of snow here in western Washington, which is a rare event around here. Most years, we don't see any, or very little snow. On the downside, anything more than flurries is darned near paralyzing. Our temperatures rarely get much below freezing, even at night. Downside: It rains frequently (but not a lot at a time), except during summers, which are glorious. Low humidity (except at the coast) and temperatures generally below 75 degrees. We have a heat pump, but most folks in the area don't bother with A/C. It's cooler at the coast.

    Do I see a sudden change of plans in your future? Key West is calling. Ring Ring



  3. #195
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    Default Re: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

    Quote Originally Posted by wmgeorge View Post
    I hear you and wonder what the timeline is or was for the bad machines? Its going to be interesting to see how this all works out. It would be nice if Nate acknowledged the issues and said, "Hey hold on I am working on a fix" and given his track record in the past, I think he will make things right.


    I wish I could be as optimistic. A lot of folks like Nate, but his past track record doesn't look all that good to me. From the best I can tell, his customer service, which has always rotten, has gotten worse since he changed jobs.

    Rant follows:

    I was pleased that "he did the right thing" on my Saturn, but that turned out to be a no brainer. Go to his website, look at the bottom of the page, and find "Returns." Under Returns, you will find FLA's 60-day Money Back Customer Satisfaction Guarantee.
    Note: FLA does not warrant the product. FLAguarantees the customer's satisfaction. Big difference. I don't know about you, but the first place I always look for any kind of warranty or guarantee information is on the "Returns" page. (Read that as being facetious). I suppose he offered it when he did, because at the time, it was a low risk (cost) proposition. It may still be a relatively low risk offer. Of those we know about who have had problems, I appear to be the only one to send the machine back. Others grouse, but at the end of the day, they live with it. That said, I'd be surprised if there weren't others who sent their machines back, and we just don't know about them. I hope so, for their sake. If I hadn't been seeking answers on building my control box, and setting up my VFD, I doubt I would have found the Zone and the FLA sub forum. I'm guessing that the majority of buyers have no idea we are here.

    Nate has a big PR issue going on now. It centers not only on the defects in the machines, but his (1) knowing about at least some of the defects, and (2) sending out machines to customers knowing they were defective. If you go back to the customer satisfaction guarantee, Nate represents that "We guarantee that all merchandise is tested and usable when shipped . . . ." If he really tested anything, he knew everything. Surely he knew he couldn't just bolt on some linear rails and they would be good to go. If he didn't, he has no business selling machines that use them. Also, when he put thick washers under the gantry mounts, he knew something was very wrong. Nevertheless, he went forward with shipping the machine. What does that tell you about doing the right thing? It tells me everything I need to know.

    For Leon and Dan: I wouldn't hold my breath waiting for FLA to make things right.

    Rant concluded




  4. #196
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    Default Re: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

    Oh Hmmm and it goes on and on.... A reminder Gary, you did get a refund did you not? Why would not others get the same fair treatment?

    FYI I came to the Zone because of a post on his website. It was not hidden in any way. You are posting speculation, some business owners would sue and have sued and won lawsuits where such online postings were proven to be not true.

    Support Forum
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    It will also give us another channel of support. Because we are a small company, we cannot provide support at all hours of the day. The forum allows us and you to share information with each other and maybe get an answer when we normally wouldn't be available to respond. Check it out and get involved.


    Last edited by wmgeorge; 02-10-2019 at 12:33 PM.
    Retired Master Electrician, HVAC/R Commercial. FLA Saturn 2 4x4 CNC Router


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    Default Re: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

    Quote Originally Posted by wmgeorge View Post
    Oh Hmmm and it goes on and on.... A reminder Gary, you did get a refund did you not? Why would not others get the same more than fair treatment?


    Yup, I got a refund. I alluded to it in the post you just responded to, so reminders not required. I also pointed out that there is a published customer service guarantee, so the refund was baked in. Am I happy about it? You bet. But, if getting a refund based upon a published guarantee providing for it was more than fair, every other warranty/guarantee out there is also more than fair. Maybe we have different perspectives on the subject. That said, kudos to FLA for not making us fight to get what was promised.

    What to do when folks want to keep their defective machines, or go beyond the 60-day guarantee period? That's up to FLA and them. While we all may have opinions about it, it's really not our concern. However, I'm sure prospective purchasers will have an interest in the history and outcomes.
    Like you, I hope everything works out to the satisfaction of all.






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    Default Re: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

    Here's a pretty good video showing how to use epoxy to get a level surface.



    Gerry

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    Default Re: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

    That's a pretty nice looking DIY CNC!

    David

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    Default Re: Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

    Quote Originally Posted by ger21 View Post
    Here's a pretty good video showing how to use epoxy to get a level surface.

    Quote Originally Posted by difalkner View Post
    That's a pretty nice looking DIY CNC!

    David
    Thank you, Gerry. If this isn't the best video on the subject, it's darned close to it.

    +1, David. This is about the stoutest looking extrusion-based machine I've seen. I believe he did his own aluminum milling. The machine he's building in the video isn't his first. He used a previously built CNC router to do most, if not all, of the milling.

    The link to this fellow's 24 episode build series follows: https://www.youtube.com/channel/UC9E...F_LkiyQ/videos

    I suggest looking at Episodes 15, 16 & 17. They go through the epoxy leveling process for what he refers to as the X axis, but what many of us think of as the Y axis. More importantly, they show what can go wrong. The first attempt was a fail. He had to chip off the epoxy and do it over.

    For anyone thinking of going down this road, there are a few things to consider. 1. The larger the machine, the more bridges you'll need. For a 4 X 4 machine, you'll need at least 3 bridges, front, middle and back. 2. West System epoxy may not be the best choice for a project such as this. West System products are among the very best. However, there are some formulations designed specifically for this sort of work. 3. Warming the epoxy will lower the viscosity and help it self level, but heat also makes epoxy kick off more quickly. Longer working times are generally preferred. 4. Epoxy is exothermic, meaning it gives off heat. If you mix too much at once, the container can get too hot to hold. I've seen it hot enough to smoke. You need to learn all you can about epoxy before starting a big project, like making a level pad for linear rails.

    Gary




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Saturn 2 4x4 w/ Nema34 closed-loop - In Canada

Saturn 2 4x4 w/ Nema34 closed-loop - In Canada