Controller on it's way back to Gravograph in Georgia. Traced the pins on the DB37 cable and the all ohmed just fine. Did the same thing with the motor wires and the DB37 cable. Tech said it's most likely the motor controller on the motherboard.
So, it went out UPS 2nd day Air ($167.00) on Wednesday morning. . . scheduled to arrive this past Friday. . . Of course it didn't.
I have been following the controller package and see where UPS Portland returned the controller to the UPS Store claiming a Hazardous Materials Issue. The store claimed that I put a Hazmat Sticker on the box. . . which is a lie. We used a brand new virgin box with both addresses and several FRAGILE – HANDLE WITH CARE stickers. Then they changed their story and said “it had Lithium Ion Batteries in the box”. . . another lie. Then they said they shipped it right back out 2nd day air to be delivered on Tuesday. . . which contradicts their assertion it was labeled with Hazmat Stickers or had Lithium Ion Batteries!
I am in a shouting match with them at the moment, wanting to know how they could screw this shipment up so bad after shipping the identical controller 6-7 years earlier with no problems!!! I asked them to intercept the package and expedite the shipment to get there by Monday. . . My guess is they are still sitting on it and not shipping it until today or Monday. UPS doesn't show it in their system.
I just called the UPS Store and she said it went out on Friday. . . I asked why it isn't scanned into the UPS Tracking system as having been picked up. “I don’t know” was the answer. They said they would call the UPS Hub to locate the package, at which point I said “someone needs to bite the bullet and get that package to Georgia on Monday."
Still waiting to hear back on where the package is and what they are going to do. . . also waiting to hear back from the UPS Store franchise owner. It's been an hour and not a word.