If you need Service Assistance on a Doosan or Daewoo CNC by DMTA
This is specifically for the Americas (North, Central, and South America) (Note: other areas are covered by a different office of Doosan, but every area is covered by someone)
To assist with your issue, at Doosan Machine Tools America
If you call in for assistance, I am providing a chart of Required/Recommended/ and "if Requested" items, that will aid us in assisting you.
Many calls start with, "I have a problem with my machine." (Yet they don't know the alarm number, or the description of the problem, or the Serial number...and there is a difference between a Puma 240A and a Puma 240LSYC)
Many calls later... we get to the root of the issue, when we could start there and get you up-and-running faster.
My Contact info is in the footer of this, and every message I post.
Please use the chart to gather the info together and help expedite your repair.
Thanx, D.
Similar Threads:
No longer with Doosan Machine Tools America
darrylhardt@gmail.com
Reply with Quote
