I've had a good look on the website etc and to be perfectly honest it looks like it hasn't been updated or anything for years.
I reckon ali these controllers knocking about are copies of the original.
Copies built by vendors who actually have no clue about the internals of the product.
Original makers of it have cut and run.
Support basically non existent.
I'll keep an eye out when I can. It must be a mach plugin issue afaic.
(Could even be that s**t operating system called windows 10 causing trouble)!!!!
The successful people could be using a different one like win7 or even xp.
xp is still my goto o.s. for mach.