Big problem of HEAD waterjet , they are a big spam and defraud !

We know Head waterjet from their website : www.hdwaterjet.com, they has sponsored lots of advertisement in Google and Alibaba .They has many websites ,but we do not know which is their official, Lisa Zhang(sales manager of HEAD waterjet) told us that they has many website : www.hdwaterjet.cn China Waterjet Cutting Machine, Water Jet Cutter Manufacturer, Waterjet Cutting Services -HEADwaterjet and Waterjet Cutting Machine Manufacturer|Abrasive Waterjets|HEAD waterjet

We purchased Head waterjet 2m x 3m with 5 axis cutting head in March 8th 2019, the contact person : Lisa zhang (sales manager) , her email :sales2@hdwaterjet.com ,Tel: 024-31063117
Tel:86-2431032605 ,Mobile: +0086-13079294501 .
When the machine arrived in our side in May 26th 2019 , we found lots problems of their machine , the cutting head can not rotate and lack of the parts and electrical motor broken as well, the software of their computer is the copy not the original , when their engineer start the CNC computer it showed black and given us the note this is copy . It is so ridiculous we pay them all of the amount but they give us the copy software .

The above is not very absurd ,the most deceived thing is that they promised they will make the machine with lots of famous brand parts and lots of important parts made in USA , like the intensifier they advertised in Alibaba made in USA and in their quotation also write made in USA ,but we found that their intensifier was made by themselves or the copy with bad workmanship ,when they engineer install the machine and start the high pressure pump ,all of the cylinder leak and all of the high pressure seals were broken ,and oil seal leak oil , the serious thing is the ceramic plunger broken down and scratch the inside of the cylinders .

They also promised that their main motor from SIEMENS ,but we founded it is Chinese brand . In their quotation also write that their hydraulic pump was imported from German Rexroth , after we confirmed with Rexroth agent in our side ,they told us that this is Chinese brand rather the genuine Rexroth hydraulic valve . Their quotation also shows that the ball screw and linear guiding rail were purchased from HIWIN ,but there is no any logo and series number on the linear guiding rail and ball screw .

In our purchasing list we have cooperated with many Chinese companies and a few more products this is not our first time to order waterjet from Chinese companies .We have had all smooth cooperation and very satisfied results with the products from Chinese companies .The reason that we chose HEAD WATERJET due to lots of the high configuration consist of many famous brands parts with a beautiful design in a competitive price .They also sent us some pictures of their parts ,after we confirmed with them then we arrange the deposit ,but the waterjet we got not as they promised .

We let them change the parts as they promised or change the machine but they always do not agree or not reply us ,after many times calling and emails until our friends in China found their boss Mr Wu in their company then they dispatch their engineer to repair the machine but finally without any outcome .The waterjet still like the scrap iron in our workshop .This period let us wait more than 6 months . This is just one part of the list, this just the brief overview what we experienced with Head waterjet. Thanks to the the emails write form with their emails : sales2@hdwaterjet.com ,so they can not hide the real situation .Head waterjet has render a hug loss to our company and caused lots of damage to our production for our orders which we delay result in high compensation to our clients . Till now lots problems of their machine ,we send many emails and calling them many times there is no any reply ,we do not know how bad of their machine and their afterservice .

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