Hi guys I have a serious problem and our machine is currently out of action. Bystronic have failed to fulfill the service contract we have with them and our operator failed to notice the Grease pot was dry. Once the machine tried to do a lubrication cycle it timed out due to having no grease. We have filled the pot and have called bystronic to get the login details to force the machine to retry a lubrication cycle unfortunately the service guy couldn't take the call but promised to call us back. They haven't called and there office is now shut, I have a night shift on and they are unable to do anything with out the machine.

Does anybody have the service login details for byvision?

I know once your in you simply reduce a setting to force a lubrication cycle.

Thanks in advance

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