Albert,
Sorry for the trouble. The pulleys you have were developed for an OEM customer who is not using our motors (their motors have longer shafts).
We just recently transitioned to 3/8 motors for most R&P applications to allow people to put more tension on the belts, but these pulleys obviously aren't cutting it with our motors due to the shorter shafts. Not to worry, we have a new aluminum pulley that has a large diameter hub and larger set screws, see pictures below. I'm just sorry we didn't catch this before sending you the ones you have.
Best regards,
Ahren
CNCRouterParts