I got a call from helical today. They were finally able to find my order. It looks like I lost one day with cets getting the order to the authorized distributor from Cets, and it took the authorized distributor 2 days to order the tools, then Harvey shipped the same day- 3 days after our order but not to us.
The authorized distributor who cant or won't provide tracking to CETS, has the order apparently, and should have shipped it to Cets, who should then ship it to me.
Ive requested tracking 3 times with Cets, three times with helical (initial phone call, customer service email, and during a call back today).
I can see the order is probably on a way to resolution but may be another few days to a week, so maybe 2 weeks nothing like the 2-3 days advertised on helical.
Apparently Jonas supply in my area has the ability to ecommerce these items so maybe I could reduce handling time going forward if we cant find the tool we need with another brand.