Did you buy this machine directly from China, or from a local vendor? If it's the latter, you've got some recourse - bring it back to them and demand a repair or refund. If it's the former, you don't - check for any obvious wiring defects, but most likely it's due to the drivers being total junk (quite usual in these machines, which cut every corner to achieve the lowest possible price). Your best bet in that case is to replace the guts of the controller box with something decent; I usually recommend the Geckodrive G-540 and a 50v power supply for this size of machine. There are certainly cheaper alternatives out there- but you've already got one of those....