I have been in contact with support, and although it has been good on the technical side of things, I am not able to get any help improving my cut quality.

Primarily I cut acrylic, but the edge quality is poor and looks like machine "chatter:"


There seems to be conflicting answers on how to smooth this edge out. Some people say increase the frequency of the laser, while others say it is not possible to adjust the frequency of a glass co2 tube.

The software the machine comes with is called "MetalCut" which appears to be a modified version of RDWORKS.

If anyone can help me I would be incredibly grateful. I can't send anything I cut on the machine to customers as is.

Thank you.

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