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MGHood
09-13-2017, 09:50 PM
I just bought a Planet-cnc Mk3/4 card, lic, and Tng. 1. I can’t enter licensing info
I get an error "Error parsing license file (1)”

2. The software displays the card as
“PlanetCNC Controller Mk3 (v1) boot loader”

3. My software does not display the card’s sn#.
It just says PlanetCNC Controller Mk3 (v1) boot loader

4. The limit switch I/O status panel is all red in color. When manually activating the limit switches none of the limit switches lights on the I/O or indicate that there state has changed.
5. It appears that the card is not functional Nothing I do will make the gantry or another axis move, . The motors turn freely and I don’t think the card is outputting a signal to the drivers. I do have a green light in the lower right corner of the screen. I have tried unplugging all unnecessary cables, uninstalling and reinstalling the software and drivers, shutting off all equipment swapping out ribbon cables and restarting. I can't seem to get off step one.

I am running Windows 10 Pro. I did purchase a license, Mk3 card, and software from your site.

PlanetCNC
09-14-2017, 02:04 AM
You need to update controller with TNG. Here are instructions:
https://planet-cnc.com/updating-planetcnc-controller-planetcnc-tng-software/

License tor TNG is different than old license. Contact us on email with details about your old license and we will give you new one. Here are instructions:
https://planet-cnc.com/obtaining-license-planetcnc-tng-software/