Yes it is easily done.
Their support is not 150/hr
If you post on the MecSoft forum or send your file to support they will most likely help for free.
I suspect that the raster to vector conversion you did is not quite true or you are not working on a true Cplane. These instances would cause your snaps to not work with your geometry.
In my personal experience (if you must do cad in VM) it is best to all the Cad on the Z zero plane and then move it afterwards or secondly always make a Cplane to draw on.
Considering there is superb free cad software (such as Draftsight) why bother though.
Can't do much without the file to see why you are having issues.