By not being able to cut my part on a 30 day demo, is exactly why I've NOT made a Bob-cad Purchase. Hint to those 30 day demo offers: If we can't produce a part from the evaluation, how can we truly evaluate your product to test in OUR environment?
I use EMC2, Alibre & AlibreCam. Prior to AlibreCam I was looking for a Cam product. I got to use Meshcam which worked well enough and I found a few bugs that got worked out. I worked with the developer and I'd recommend the product based upon my experience. I just needed more abilities with what I was doing so I didn't make the purchase.
By being able to create and cut my part, I was able to truly evaluate the products in question. And spend my money as I choose to.
I'm new to all this so this has certainly been a learning experience.
I personally don't want to spend hours learning a new Cad/Cam to not being able to fully test the product by not being able to produce the actual part.
My experience with Bobcam was good when I did a partial evaluation with them. What I was looking to do with a part, they weren't able to do because of some bug in their software. Tech support worked with me on that. After which the sales guy I spoke with said, they can (future) fix the bug and I can still make the purchase. I said, fix the bug first and then I'll make the purchase. I've not heard from them since about it.
Since then, I've been using AlibreCam because it comes (finally released!) with my version of Alibre. Its a great starter product and has its issues which are being worked out. And the more I work with that product, I'm feeling the want to upgrade to more cam abilities. In this case VisualMill. Since AlibreCam is based on VisualMill, my learning curve is very little.
In my recent look at upgrading my cam skills and the want for a more robust product, Bob-Cad comes to mind again. Price looks good but again, I'm apprehensive to look at the product, because of the time it takes to learn a new product and not be able to cut my part!
How can you truly evaluate a product if you can't fully use its abilities? As the original post mentioned, one of the issues was hole drilling. The gentleman couldn't have possibly known about this until he produced the actual G-code to produce the part. He said it ran in the simulator just fine.
Any way, its good to have read about others having issues with products. I hope things where worked out in the end.
“Customer being always right”, I don't totally agree.. I think it comes down to how you leave the customer feeling when the conversation stops. Leaving the customer feeling that you care and want to help them and will continue to help them is how you should leave it.