BobCad Sales have allot to learn

[georgette]

I have BobCad v21, and was finally sold by a salesman last Tuesday to buy 2007. Told him (Rodney) to call me the following day... I wanted to speak with a friend about his new copy. Rodney did not call back. Phoned a few days later and asked him to return my call. He did not.
Spoke with some manager today and they cannot offer what Rodney did.
Rodney was new and all they could do was laugh. Can you believe it?

Bu bye BobCad

[CNCdude]

Georgette,
I just did my own investigation regarding your remarks. What I find interesting is your post mentions nothing about your request for 3 seats of 2007 2D & 3D Pro CAD/CAM for $500. Your sales representative never offered this to you and when my sales manager tried to help you by offering you more than a 50% discount on what you needed, you hung up on him. The time before that, you told one of my sales reps that you were buying a Version 18 system from a friend and that you would eventually be a customer. You never did. That's actually pretty sad that you may be trying to trick us into giving you Full priced CAD/CAM at an upgrade price. What I suggest you do is get out there and do some homework on what CAD/CAM costs. Do some research next time so that you are more educated. This way you can be a bit more professional when dealing with others.

CNC Dude

[tobyaxis]

I have BobCad v21, and was finally sold by a salesman last Tuesday to buy 2007. Told him (Rodney) to call me the following day... I wanted to speak with a friend about his new copy. Rodney did not call back. Phoned a few days later and asked him to return my call. He did not.
Spoke with some manager today and they cannot offer what Rodney did.
Rodney was new and all they could do was laugh. Can you believe it?

Bu bye BobCad

Not to but in, but....... I would like to share some information with you.

1) BCC Sales, well I'm sure you have read a lot here.

2) BCC Tech Support, they listen to their customers a heck of a lot more than other Software Companies.

3) BCC doesn't tolerate Rude Sales Reps, and Rodney is one of the nicest guys you would probably ever meet.

4) BCC may not be the Best, but for the Price they are selling Software, it is.

Now to ask a few questions of my own.

What research have you done on CAD/CAM Pricing?? I mean have you actually seen some of the Prices out there???

What made you post an "Open Mouth, Insert Foot" comment about BCC in the first place?? Sure we all need to vent our feelings but on a public forum giving actual names. That isn't very nice to say the least.

To top everything off, you were offered a better deal than I got for 1 seat do you see me crying about it???? NO!!

If I were you I'd call them back and make an apology.

You have a nice day, and I hope you make that call.

Cheers!!!!!!

[georgette]

Rodney offered me 2d/3d BobCad for 249.00 and that included 3 seats. I waited on the phone for Rodney to confirm that he could offer this. I needed a day to think about it and call a friend who is now using 2007 for advice. Rodney was supposed to call me back

When I called and spoke to Nate, he offered it to me for 349.00. And could only laugh and continue to laugh at what Rodney offered me. I told him it was not funny and he continued to laugh.. when I asked to speak with the boss, he said he is. No appology was given there. Very rude.

I had not mentioned Money untill you brought it up. So you guys have No class. I mentioned the salesman's name to make people aware they may not be getting what they want. I was told if I had purchased this at the time... they would "probably" have to have cancelled the order.

The worst part was that Rodney did not return my phone calls, even a week later. Don't you tell me what he did or did not offer me.
I don't know how Rodney has such a great reputation, he has only been there 2 days. Words from Nate's mouth.

You have my history wrong. I am the owner of V21, bought it in December of 06. I worked for a company that was an old user of BobCad 16 and originally enquired about continuing their contract, but was told I would have to pay the upgrade price for each version missing and was best to become a new member. I did not get a deal. Same price everyone could get it for at the time. They were trying to sell it before 2007 came out. Paid more that what I can get 2007 for now.

If you want to discredit me.. get your facts straight. All I complained about was a new salesman offering me wrong information and then managers laughing at what was offered.

The manager then offered me the higher level of 3d and 2 dongles at 300.00 a pop and I'm not interested any longer. I did no hang up on him. Get your facts straight again. He said he could not offer any better than he was, I said o.k. then this conversation is over and said goodbye. He said goodbye too.

This is a public forum for all to express their feelings and I have.
It can't be all positive, expecially from insiders of BobCad.

Tobyaxis... of course I am being offered a better deal.. their sales season is slow now and you bought it at least a day earlier. The price always goes down. I have been through this with V21. It like waiting for the car market... you never buy when it just comes out.. .Duh...

Give them an appology... how stupid is that.. I did not yell, call names, or laugh at them. Now who is the professional?

I only wanted what was offered like anyone else would.

[tobyaxis]

Georgette,

I have heard these complaints before here and a few other Forums. Maybe it would be best to let things cool for a few days so you can ascertain a better outlook. Maybe even a different perspective.

You seem a little upset at the moment.

Cheers!!!!!!!!

[rodneydeeeee]

Georgette,

Here's the deal. I have alot of history with BobCAD. Been here from pretty much the start. I took some time off and recently came back. I know alot of people in the industry, far, local, international etc. What I would like to mention is... I did not offer anything for $249.00. A matter of fact, I have never in my history have quoted a price of $249.00. I dont think anyone at BobCAD has actually. You can check that if you would like, I have no problem with that. With that being said, I have offered the 2007 2D at a price similar to that,not quite that low, HOBBY guys obviously do not have the money that a typical shop does. I would like to finish this off by saying and agreeing with Tobyaxis and CNCDude, you can check the market in regards to software prices etc. If you can find anything comparible, even within 2-3thousand dollar range, you have discovered something that no one else has. Thanks again Georgette, and we do value our customers alot.

[georgette]

I don't care what your history is. And you can backpeddle all you want. My husband was with me during our conversation and I repeated your offer to him. See.. we don't make these types of decisions without each others knowledge. So.. he knows exactly what you offered. I am sure that is why you would not return my phone calls.. because you knew you messed up. You distinctly put me on hold to confirm you could offer this. And I specifially asked you if you were offering the 3D package because I was seriously interested at this point. 2D doesn't work for me. Period.

So make all the excuses you want. I have a little more knowledge about Your history now, other than what you volenteered now, and it explains allot.

Have a great day eh?
Georgette

[bobcadbrad]

this is brad the sales manager you ended speaking with in the end. i was not going to comment on this but feel now that i should. let me 1st say again that you are our customer and we still value you as a customer and again i do apologize if you feel you were offered something and we were not able to give that to you.
As far as Rodney goes, he used to work at Bobcad a long time ago (when we sold 20) and things were very much different than as compared to now. Rodney just recently came back and all of our products are sold diffrently (with price and now modular) so i can see where he might have made a mistake with price, again i apologize but i can tell you that i listen to rodeny on a daily basis and never hear him offer the kind of prices you mentioned, so can we say that maybe there was a misunderstanding on what you heard (maybe we could)
now how this new system is diffrent. First let me say we have worked on this new system for about 3 years with millions invested. we had some outside development help, we partnered with predator, we integrated our new toolpath that honestly is truly awesome. now i offered you my offer you declined. Georgette what you have to realize is what the new system will give you better cycle times, better finishing, and save you money on tooling. So with better cycle times, brings more jobs and of coarse more money for your company, so why is the upgrade not in your eyes worth getting. is spending more time polishing parts, spending more money on tooling because you plunge into your parts. Lets face it 2 or maybe 3 jobs would pay for your software.

here is an example. lets take your machining rate ($60.00 to $100.00 per hour) The typical 3d part takes 2 and half hours, sometimes more. now that totals $250.00

Now reduce your machining time by 25% by using z-level toolpath.

that machine time is now 1 hr and 43 mins.

This totals $187.50, that is a savings of $62.50 on one part.

this is just an example, so again look at what your return on your dollar you spent is.

so, on that note have a very wonderful day

[tobyaxis]

LOL, I've been Moderated. I guess I was being Bad Again.

Rodney,

Nice Example!!! But for some shops that rate is higher than what they are actually getting.

Nice to hear that your back at BCC.

Cheers!!!!

[dertsap]

here is an example. lets take your machining rate ($60.00 to $100.00 per hour) The typical 3d part takes 2 and half hours, sometimes more. now that totals $250.00

Now reduce your machining time by 25% by using z-level toolpath.

that machine time is now 1 hr and 43 mins.

This totals $187.50, that is a savings of $62.50 on one part.

this is just an example, so again look at what your return on your dollar you spent is.

so, on that note have a very wonderful day

spoken like a true salesman

[tobyaxis]

spoken like a true salesman

Now, Now, can't we all play nice???

BTW: Brad I need that Access Code LOL

[tjones]

I do not work for Bobcad nor do I get any commission but I actually use Bobcad on the floor.

My .02 worth for what it matters:

Sales did not arrive at the time savings by themselves. They called customers (myself and most likely several others) to get the opinion of the end user. I cut a good 25% from our machining times. Not only due to new cut paths that help in time reduction but with much better paths for the same type of cuts.

We had (yes HAD the company is moving to CHINA) a repeat job in our shop that required 3D machining. The job ran for 11-15 hrs counting on the form. With 2007 our time for the same jobs were less then 8 hrs. Mostly due to the paths were so much smoother than V21 that we were able to speed up the machine from 20-30%. Now I don't know what your shop rates are but we charged the same price for the job with a savings of at least 25% in cut time.

Another benefit was that the time required to polish the job went from 3-4 hrs to less than 1.5 hrs. Now we are seeing a real savings. On the very first part we cut it produced more income than most people are paying for the software. One part payback made my boss very happy.

Mind you this is just what we get from a our Mazak milling machines without high-speed machining. We are thinking of getting a high-speed mill now that we can crank things up a bit. And it only takes a few clicks to go from one machine to another with a completely different control!