No FollowThrough From CNC Machine Builder

[notselrach]

Two-plus years ago I purchased an Art-Router from the Thom Carr Co. It's been plagued with problems to the point which Mr. Carr promised me a new gantry set-up to replace the one that originally came with the machine. The "check has been in the mail" for over a year and half but has never showed up. If I review my emails I think I can find at least 10 promises of "next week" but nothing has ever happened. I have sent measurements to him twice. I have resisted making a public statement regarding this situation, but now I don't even get email responses to my queries, and my phone calls are not returned. Maybe Mr. Carr will notice this little blurb. I wonder if others out there have experienced similar treatment. I have the machine running fairly well, but at a reduced speed because of its limitations. Mr. Carr made a promise and so far has not lived up to it. Maybe this can be considered a warning to those out there considering buying a machine from this company.......

[tubeguy]

866 views. Any updates?