Have you, or anyone you know, had negative dealings with the laser scanner manufacturer Creaform, or any of their Handyscan models?
Negative dealings include:
- false or misleading accuracy information
- poor product quality
- unsatisfactory warranty service
- unethical sales people
- distributorship conflicts
- billing or commission issues
Send me a private email.
My name is Stéphane Auclair, and I am the Director of Marketing at Creaform. I am very concerned with the level of dissatisfaction that you expressed towards our 3D scanners, and also towards our company, and I am sorry for any inconvenience this situation may have caused you. Please let me know directly what we can do and I will ensure we provide answers and resolution to the issues listed. I would like to personally speak with you, and I would like to make arrangements so that you could resolve your technical issue with the help of Creaform's Support teams and product managers.
Creaform has sold more than 1500 scanners worldwide, several of them being used for very high standards metrology applications. Our Support Team currently reports no "Open Request" in relation with precision or resolution issues, so I am pretty confident we will find the appropriate solution for your issues.
Please contact me at your best convenience, and provide us with your scanner serial number, reseller name and last calibration date.
Marketing Director | Directeur marketing
CREAFORM | 5825, rue St-Georges | Lévis (Québec) G6V 4L2 | Canada
T: 418.833.4446 x220