Edge Technologies Rebel 80 short bar Loader support issues


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Thread: Edge Technologies Rebel 80 short bar Loader support issues

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    Default Edge Technologies Rebel 80 short bar Loader support issues

    We have a machine with a December 2013 manufactured Edge Rebel 80 Servo loader and called Edge for support programming the loader which had already been installed on the machine. Edge has according to their receptionist, multiple technical support representatives. We were told by one tech person that he was hired just after this generation of Rebel 80 was discontinued. We were told tech support people were going to other contacts in the company several times in the process. No support filtered back to us. The Rebel 80 is still an active product in the Edge lineup. We figured out most of the programming on the floor with zero constructive technical support, and were able to load a bar in subspindle mode to the required topcut position, teach its length, run production, reload etc, with one problem remaining-

    The loader loads the manually loaded bar and derives one (correct) count, then loads the automatic bar and the count is one part short so the resulting bar end is long with one part remaining. The manual for this machine is very Taiwanese in its feel- using broken English. It appears that the bar measure flag and unmodified push rod are not calibrated to each other, or the PLC needs an adjustment to a parameter we are not allowed access to. There is no solution I can see to this problem without quality support that appears un-obtainable on the market.

    Edge has several times in this process deferred questions to "programmers" an abstract group of Edge employees that we have never spoken with. The feedback has never been returned to us. So we have to this point in time received ZERO technical assistance from Edge Technologies technical support despite numerous one way calls. I believe that people should be aware of these issues when they arise, because I'm beginning to realize the CNC product industry has some of these issues. I would have been happy to know Edge had no customer support prior to getting involved with an Edge product. We purchased this product with a machine, and certainly could have argued to reduce the price of that machine if we understood this product would be dysfunctional and essentially near worthless. If every automatic bar loaded is going to cost a couple dollars worth of material, it's probably going to be better to hand load the bars.

    Right now we're either throwing out bar stock, or hand loading stock and using the Fanuc parts counter to run to a parts required count. Those are the options.

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    Last edited by Green0; 11-14-2017 at 06:17 PM.


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    Default Re: Edge Technologies Rebel 80 short bar Loader support issues

    We were talking to edge, they requested all the parameters and settings, they said everything looked correct, and were again stumped. We tried manipulating a value the length of the part. (this was the distance from the flag to the spindle). Nothing. We tried manipulating the end of bar the same value and it solved the issue. Really unsettling because the manual with the loader is not giving us a way to predictably program the loader. Obviously fixed for now is good, but I could see altering a top cut getting us back into a programming problem again in the future. Not ideal at all, having to luck and guess your way to a bar loader settup solution. That flag to spindle parameter makes no sense because machines have different spindle lengths. It's not a distance from the front of the collet to the flag which would make sense.



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Edge Technologies Rebel 80 short bar Loader support issues

Edge Technologies Rebel 80 short bar Loader support issues