Dear Tormach TTS Customer:
If you are receiving this email, our records indicate that you have recently received 1 or more ER-20 Tormach Tooling System (TTS) tool holders from Tormach, either as an individual part or as a component of a TTS Set.
We have become aware that a number of these holders (shipped between November, 2011 and January 2012) were not manufactured to our specification and do not meet the tolerance standard for ER-20 profiles ( ISO 15488:2003), resulting in unacceptable TIR. Unfortunately, this problem was not captured during our typical Quality Auditing procedures.
We regret to inform you that your ER-20 holders may have been from this production lot. If you believe that your ER-20 holders are unacceptable, please contact us. We will be happy to provide guidance on how to verify the problem and facilitate any necessary returns.
An unfortunate consequence of this issue is that we are temporarily backordered and will not be able to provide immediate replacements to most requests. When our stock replenishes, we will send you replacements free of charge. We estimate this will be sometime in Q2 2012.
All replacement cases are subject to review. Should you have any questions regarding this issue, please contact:
We apologize for this inconvenience, and we continue to strive to provide the best value in small CNC
mills and accessories.