Reply with QuoteDoes X and Y even move?
tormach 440
just setup new 440 and endless troubles. bad usb cable, mouse button sticks, had to tap many holes to get screws to fit enclosure. Made 2 calls to support and 24 hours later no responce so I thought i would try forum. I power on 440, press reset. then Ref xyz. Z goes well but x and y do not. seems limit switches dont work but when I test switches they work fine. Any thoughts where to check?
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Re: tormach 440
Does X and Y even move?
Re: tormach 440
Yes X and Y move fine they just will not refrence. Whe I try they start and will not stop when they reach switches.
Re: tormach 440
Could be lose wires. When you say you tested them, do you mean you manually pushed them while it was referencing, and it stopped? Also, are you aware of the ability to set limits manually in Path Pilot? At least that would get you past this step.
Re: tormach 440
How are you homing the axis?
I am not sure if there is a home all button or not, but I home each axis separately right beside the DRO's.
Lee
Re: tormach 440
I am still looking over the manual. I would loke to run the machine as per manual. I tested the switched as per setup by pushing the limit switched by hand and the indicators light. I am finding them machine operation is not as described. I did get a call but the tech said the door lock was the problem and he would send me terminal block IDs and would need to jump some wires. Its been 2 hours and no information was sent. There is no door lock so not sure why they would send me a machine that needed additional wireing. I spent $13,000 and and would think it included a needed jumper.
Re: tormach 440
I am new to cnc and the path pilot so I am learning from the manual. I dont want to press any other buttons until I cover the steps.
Re: tormach 440
Can you see the reference switch depressed? On an 1100 the reference switch is screwed to the casting and it’s a slotted hole so you can physically adjust the switch and tighten it down.
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Re: tormach 440
I did more testig and found the X switch is not making contact each time. the front switch is also cracked and could be the problem. Its going to be a long spreading weekend waiting for a new part .Originally Posted by cncbuilt
Re: tormach 440
Keep at it bob. The 440 is a new product and still has kinks and QA issues. Tormach will not leave you dry and has incredible support in addition to the fantastic community of support here on the zone. I know it can be frustrating looking at the money spent on this mill but I am very confident once it is running well you will love it and smile every time you power it up because the Tormach line of mills have the ability do just that for so many folks. Blessings!
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Re: tormach 440
My first impressions of Tormach before i bought the 440 was good but they left me hanging on a Friday night with a broken machine. Tech did call and said he would send terminal block diagrams to fix issue. No email was sent and no follow up call to confirm. We trouble shooted for hours and found the problem. The issuse had nothing to do with the tech explanation of the problem. I just hope this switch issue did not create a larger problem with the gears and motors. they aslo need to correct there manuals. There power down proceedure calls for press of Estop button and then a prompt from the pc to turn computer. this is not the way it works. There is no mention of press the Exit button (on screen) which is the proper shutdown of pc A newbe will follow the steps to A T, and when something is out of place we assume there is a problem as in my case.
Re: tormach 440
You should download the latest manual ...
https://www.tormach.com/documents.html
On page 28 it lists the correct power-down procedure...
1. Push in red E-stop button
2. Click Exit on screen; when prompted click OK to power off
3. Turn PathPilot Controller power strip off
4. Turn Main Disconnect Off (see image at right)
Re: tormach 440
I assumed I would get the latest printed copy.... thank you for the tip from now on I will assume tormach puts most of its resources in to making a sale and not keeping up to date on its documentation it sends with new machines. I am frustrated right now and will wait for Tormach to contact me Monday. Thank you eveyone for the help the issue at hand has been resolved. If nothing else I found cnczone is a great place to get help.
Re: tormach 440
So just out of curiosity, and to possibly help someone who may read this in the future, what was the issue?
Re: tormach 440
Bad switch on X, i first thought the error was on both x and y but turns out just X. Switch was cracked and worked half the time so the prpblem was intermittent which was difficult to diagnose.
Re: tormach 440
It is never a good time when a new machine has something broken. You have my sympathies on that.
I have had good service from Tormach regarding some minor things with my Slant Pro.
I always used email and received answers very quickly.
You might try that route too if you haven't already.
I think they will get you fixed up quickly though.
Lee
Re: tormach 440
I tried both. Called early AM today its now 6pm and no return call. All I get is an answering machine and leave a message. I also emailed both contacts I have with message. I did my research and found support to be good but now I am not so sure. My boss approved had another order for Tormach for assessories for about $3k and when he found I have not got it the 440 working he cancelled the approval. It sucks I was hoping to start making parts.
Re: tormach 440
Yes. Definitely dropping the ball on this one.
I would CC every email on this page.
https://www.tormach.com/contact.html
Let them know you need to be contacted about your issues. Fill out the form again with your machine serial number.
Also, check your spam folder if you have one.
Lee
Re: tormach 440
We dont use span filters and I am 24/7 tied to the phone. however I did get an email reply that said I will be out of the office until 11/13
thank you for the tip.
