I'm not a happy camper with Thunderlaser Tech Support - Page 2


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Thread: I'm not a happy camper with Thunderlaser Tech Support

  1. #13
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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    You want to buy out of the country so get ready for this type of stuff.



  2. #14
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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    Quote Originally Posted by videorov View Post
    You want to buy out of the country so get ready for this type of stuff.
    Unlike some people, I am not made of money.



  3. #15
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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    Quote Originally Posted by videorov View Post
    They need to get cameras on these lasers like the MUSE and Glowforge. I hope they are working on this.
    To what end? Both the Muse and Glowforge cameras seem to have some issues, though they might get worked through in software updates.



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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    The seem to be working from the videos I see on the net. The Glowforge seems to be working the best as far as the cameras goes. There are videos on Youtube of people using them
    and working things out. MUSE seems to be having more problems with drivers in software etc.



  5. #17
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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    Quote Originally Posted by videorov View Post
    The seem to be working from the videos I see on the net. The Glowforge seems to be working the best as far as the cameras goes. There are videos on Youtube of people using them
    and working things out. MUSE seems to be having more problems with drivers in software etc.
    https://community.glowforge.com/t/is...ligned/8716/55

    for one example. Users have commented that placing artwork using the camera and the UI can be off a bit and several backers have expressed a desire for limit switches or end stops to establish known positions since GF lacks the required hardware and the camera accuracy isn't there yet.

    What need do you see a camera serving on a laser cutter/engraver? I can somewhat see it's value for positioning a job so as to make optimum use of a partially cut sheet but not for much else. Cutting out hand drawing art seems like a gimmick that would get used a few times in the 1st week or two of use and not much after that.



  6. #18
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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    They are ahead of other companies in this design. Others will play catch up.



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    Default

    great!

    however if you need tech support about DIY engraving machines, CNCC laseraxe, benbox, mDraw, you amy write us:
    gf@EnduranceRobotsc.om



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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    Quote Originally Posted by gene8522 View Post
    Mr.handlewanker,
    Let me see if I can educate you just a little. You are right, the motors on my laser are not true "Servo Motors". But I can tell you this the "Closed Loop Hybrid Servo Motors" are a far cry better than "Stepper Motors".

    Yeah but, you can buy them off the shelf... they aren't 'special'.

    I love the way you are ripping TL after you bought a demo model second-hand, but the local guy is given props, for no support, no parts, no nothing.

    Blaming a supplier for losing a customer ignores your part in this: this is a critical machine for you, yet you have no support agreement, no spares, nada.

    If my livelihood rested on the reliability of machines, they would either be THE BEST machines I could afford, or I would be holding key spares and know how to service it myself.

    From my perspective, apart from forgetting to actually post your motor, TL are being remarkably cooperative - can you guess the response from Trotec or Epilog if you bought an ex-demo model in another country and demanded hardware warranty support?

    Edit: I see they resolved your problem - I'm surprised you didn't pay for a second, spare, stepper at the same time.



  9. #21
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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    Quote Originally Posted by videorov View Post
    They need to get cameras on these lasers like the MUSE and Glowforge. I hope they are working on this.
    The difference being, they are ACTUALLY shipping their products, not taking orders and having you wait with bated breath for the next status update.

    Does anyone actually own a glowforge yet? I know there's a bunch on loan...



  10. #22
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    Default Re: I'm not a happy camper with Thunderlaser Tech Support

    Quote Originally Posted by Zootalaws View Post
    Does anyone actually own a glowforge yet? I know there's a bunch on loan...
    There are at least 30 actual production units in owners hands as of right now. One of the Tested YouTube channel crew received his, though it took 3 tries for him to receive a unit that wasn't broken in shipping. They reworked the shipping containers to make them less prone to breakage.



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I'm not a happy camper with Thunderlaser Tech Support
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