Syil in the UK

[antsals]

Hi,
I'm looking into the X7 plus machine but am looking for some comments around the Syil machines in the UK. Any body out there in the UK with experience of the Syil range of machines?

Ant

[Babba]

Hi,
I'm looking into the X7 plus machine but am looking for some comments around the Syil machines in the UK. Any body out there in the UK with experience of the Syil range of machines?

Ant

I have a 3-4yr old SX3 with 1000hrs+ of machining time & have absolutely NO issues whatsoever with Syil UK.

Mr. Hugh / HarryUK / Amadeal or whatever he wants to be known as these days will not let you down. Although I've only had one major issue it was dealt with in a manner that would shame many companies selling into the same marketplace.

Would I buy again ... NO. I'm now looking beyond Syil's capabilities.

Would I have have bought from them if I knew what I know now... Yes, it was always toss up between Syil & Tormach, Tormach still don't have much of a presence in the UK (if anything at all).

What do you want from the X7?

[Fishy]

Hi, my experience has been almost the opposite really. I bought a new SX3 in Feb/March last year from Syil UK.

Hugh is a nice chap to deal with but will not be able to help with anything remotely technical. There is no service backup in the UK either so we have to resort to remote help from Syil China - which isn't easy.

My SX3 came new with a list as long as my arm of faults - some real basic stuff like no fuse fitted, wrong connectors fitted to the wiring harness etc. Clearly a lack of quality control in both China and especially the UK - I can't comment on Hugh's current practice but at the time he didn't actually have the capability to run a machine which left me dumbfounded. Even today I do not have any cnc control over the spindle so have to use this manually, which is a major pain. In fairness though, both Hugh and Syil China have sent a few parts to try and fix it but to be honest I have now given up chasing to resolve the matter - they were just guessing at fixes and have absolutely no idea of how to fault find in my opinion.

All in all for the price though, it is a great machine. It's just a real shame about the quality control, service backup and support which would render it a seriously poor choice if you need to rely on it commercially.

Best Regards,
Fishy

[antsals]

I have a 3-4yr old SX3 with 1000hrs+ of machining time & have absolutely NO issues whatsoever with Syil UK.

Mr. Hugh / HarryUK / Amadeal or whatever he wants to be known as these days will not let you down. Although I've only had one major issue it was dealt with in a manner that would shame many companies selling into the same marketplace.

Would I buy again ... NO. I'm now looking beyond Syil's capabilities.

Would I have have bought from them if I knew what I know now... Yes, it was always toss up between Syil & Tormach, Tormach still don't have much of a presence in the UK (if anything at all).

What do you want from the X7?

I'm looking for a CNC machine which bridges the gap between the "hobby" machines and the "industrial" machines. Started looking at the XYZ range of machines but they would over stretch the cash. Though about the auctions but never know what your buying...the machines could have been thrashed!

I really want a slightly bigger foot-print machine which the X7 does nicely but very wary of putting cash to a machine that I can't go and see in action?? Have you had a look at the X7 information? Any comments would be good.

Ant

[antsals]

Hi, my experience has been almost the opposite really. I bought a new SX3 in Feb/March last year from Syil UK.

Hugh is a nice chap to deal with but will not be able to help with anything remotely technical. There is no service backup in the UK either so we have to resort to remote help from Syil China - which isn't easy.

My SX3 came new with a list as long as my arm of faults - some real basic stuff like no fuse fitted, wrong connectors fitted to the wiring harness etc. Clearly a lack of quality control in both China and especially the UK - I can't comment on Hugh's current practice but at the time he didn't actually have the capability to run a machine which left me dumbfounded. Even today I do not have any cnc control over the spindle so have to use this manually, which is a major pain. In fairness though, both Hugh and Syil China have sent a few parts to try and fix it but to be honest I have now given up chasing to resolve the matter - they were just guessing at fixes and have absolutely no idea of how to fault find in my opinion.

All in all for the price though, it is a great machine. It's just a real shame about the quality control, service backup and support which would render it a seriously poor choice if you need to rely on it commercially.

Best Regards,
Fishy

This is one of my worries buying a machine thats unsupported. Nothing worse than having the sales pitch you buy one and then suddenly you need a few spare parts. I have had a Chester machine and Two Warco machines generally the Warco machines whenever I have had any problems I give them and shout and they sort it. I can also go and see them machines.....shame they have no CNC machines.

Ant

[syil]

Hi, my experience has been almost the opposite really. I bought a new SX3 in Feb/March last year from Syil UK.

Hugh is a nice chap to deal with but will not be able to help with anything remotely technical. There is no service backup in the UK either so we have to resort to remote help from Syil China - which isn't easy.

My SX3 came new with a list as long as my arm of faults - some real basic stuff like no fuse fitted, wrong connectors fitted to the wiring harness etc. Clearly a lack of quality control in both China and especially the UK - I can't comment on Hugh's current practice but at the time he didn't actually have the capability to run a machine which left me dumbfounded. Even today I do not have any cnc control over the spindle so have to use this manually, which is a major pain. In fairness though, both Hugh and Syil China have sent a few parts to try and fix it but to be honest I have now given up chasing to resolve the matter - they were just guessing at fixes and have absolutely no idea of how to fault find in my opinion.

All in all for the price though, it is a great machine. It's just a real shame about the quality control, service backup and support which would render it a seriously poor choice if you need to rely on it commercially.

Best Regards,
Fishy

yes,the x3 cnc was poor quality experically the electronics,
sieg want push them kx3 sales,and change mainboard in many edtions for us,that`s why we drop them to make own machine reason too.
i`m not sure your edtion of mainboard,but i can say we can ask your x3 alive with spindle control,just change a whole kits of x4...

also,i`m confidencial of new x4 series quality,and i think one day will have some customers post it.

mr hugh working very well,like Keith from canada,we mostly have emails every 3 or 5 days regards business and serivce RMA parts.

[iGG1e]

Fishy, I concur 100% with your statement. The spindle control is a huge disappointment and incredibly frustrating.

The emergency stop circuit has failed again and therefore means I can't (or won't) use the mill until I've wired in my own stop circuit with a proper contactor and not a Mickey Mouse relay that has fused it's contacts together.

Hi, my experience has been almost the opposite really. I bought a new SX3 in Feb/March last year from Syil UK.

Hugh is a nice chap to deal with but will not be able to help with anything remotely technical. There is no service backup in the UK either so we have to resort to remote help from Syil China - which isn't easy.

My SX3 came new with a list as long as my arm of faults - some real basic stuff like no fuse fitted, wrong connectors fitted to the wiring harness etc. Clearly a lack of quality control in both China and especially the UK - I can't comment on Hugh's current practice but at the time he didn't actually have the capability to run a machine which left me dumbfounded. Even today I do not have any cnc control over the spindle so have to use this manually, which is a major pain. In fairness though, both Hugh and Syil China have sent a few parts to try and fix it but to be honest I have now given up chasing to resolve the matter - they were just guessing at fixes and have absolutely no idea of how to fault find in my opinion.

All in all for the price though, it is a great machine. It's just a real shame about the quality control, service backup and support which would render it a seriously poor choice if you need to rely on it commercially.

Best Regards,
Fishy

[Babba]

I'm looking for a CNC machine which bridges the gap between the "hobby" machines and the "industrial" machines. Started looking at the XYZ range of machines but they would over stretch the cash. Though about the auctions but never know what your buying...the machines could have been thrashed!

I really want a slightly bigger foot-print machine which the X7 does nicely but very wary of putting cash to a machine that I can't go and see in action?? Have you had a look at the X7 information? Any comments would be good.

Ant

£9k is a LOT of money, I put £3.5k into an X3 becauses in the worst case scenario writing off £3.5k is painfull but not necessarily fatal.

I would NOT risk £9k on a machine that is unproven, I wouldn't even need to see one in action. It is an unproven machine from an unproven manufacturer sold in the UK by a box shifter.

I'm currently negotiating with the Ministry of Finance (my missus :-) to sink more than £40k into a venture with a CNC mill at it's core & the risk element is something that WE MUST be able to calculate.

If you want a machine that will earn you £money then go for a proven industrial one from a proven industrial supplier. If you want tool porn that will impress the anoraks down the live steam modelling club then the X7 is a bargain.

[antsals]

£9k is a LOT of money, I put £3.5k into an X3 becauses in the worst case scenario writing off £3.5k is painfull but not necessarily fatal.

I would NOT risk £9k on a machine that is unproven, I wouldn't even need to see one in action. It is an unproven machine from an unproven manufacturer sold in the UK by a box shifter.

I'm currently negotiating with the Ministry of Finance (my missus :-) to sink more than £40k into a venture with a CNC mill at it's core & the risk element is something that WE MUST be able to calculate.

If you want a machine that will earn you £money then go for a proven industrial one from a proven industrial supplier. If you want tool porn that will impress the anoraks down the live steam modelling club then the X7 is a bargain.

Thats my problem....the little devil on my shoulder says the same I want "industrial" power....not a toy....I had the thought the X7 would be a mini stepping stone, but not sure if it would hold me ack in the long run. I've looked about at the HAAS and XYZ range, theres loads of others but I can go see these, have used them in the past and know what they can and can't do.

Thanks for the advice.

Ant

[mikemill]

I have owned a SuperX3 for two years now, and has given good service, yes there were a few problems,two new power supplies but as the others say no real UK support, Hugh referd me to Syil USA they were very helpfull. The bottom line is were else can you get a rock solid new cnc mill for 3K, I think they are good value for money.
But if I were looking for a medium size well made solid cnc mill today I would buy a used Denford Triac good ones go for 2-2.5K on ebay most machines on the market are ex educational so hardley used, junk the electronics refit with new breakout board, drivers and VFD and run it on Mach3, cost around £800- 1000 even if you cant do the electronics yourself get an expert to do the job, cant be more than 1k. So for around 4k you have a well built UK machine with electronics you know wont let you down.

Cheers
Mike