Communication problem with X4+

[gn3dr]

[QUOTE=Hillfrog;549958] Thorough manuals contain start up and progressions exactly and this especially applies to items such as military aircraft and equipment. This establishes that the equipment is in serviceable condition.
QUOTE]

Hi

I wonder what is the relevance of the above statement?
OK a 100% complete manual to cover all eventualities would be great but you didn't pay "military aircraft" levels of pricing so why would you expect this level of documentation?


It seems to me that you came on here looking for help (which you got) before you even contacted Syil, threatening legal action etc...
I can't understand why people continually seem to do this on here.

It's a fact of life that equipment will fail at some time or other. What's important is that there is a good level of support when that happens - even if that is just information. I think you would have gotten this quicker had you gone through the proper channels first.

Just my 2 cents....

[Hillfrog]

Firstly I never threatened legal action; I said I knew how and had started action in the past with less than honest companies. Buying machinery for forty years I can confirm that one finds good and bad vendors. In general it has been a pleasure to buy machinery having found interested and helpful people. I have no problems with Syil UK.

I note that the Syil X4 Plus in money terms is easily the most expensive machine I have bought and over sixty times that of my first lathe complete with every accessory listed. I still have that lathe.

The manual that comes with the Syil X plus is the worst quality I have ever seen as what appears to be multiple generation photocopy. Through internet download we got a much better quality and colour copy of the same. My lathes in particular came with a professional quality comprehensive parts list and set up procedure with clear illustrations.

I can well understand that a detailed manual takes a lot of time and effort to produce; I wrote several military and aerospace manuals during my career. I had to include such information that a plumb line always points straight down or a spirit level shows level for graduates who missed these simple points. Debriefing repetition of these statements was followed by a silence and dreadful realisation that electronics were giving a false indication and could be reset to a whisky phial and bit of string.

Today a website manual could be updated to any reader in a matter of a few minutes on a global basis and apart from network fees has practically no printing or distribution costs. There is no manual with MACH III for example but we simply down loaded and we have extensive text and illustrations. The same could be done for the Syil X4 plus and offering a manual second to none.

I thought that using CNCzone as advised by Syil UK would and did help solve problems. Syil China was informed what the machine number was, where and when I bought it in the first communication hence they had all the necessary information to redirect through “proper” channels if what I had done was not acceptable.

Finding what was at fault took a couple of weeks and had one false lead although this finally led me to find out where the problem was.

I conscientiously completed the thread in CNCzone so that others could read the final outcome.

Syil UK tells me he is assembling a data base. I have sent Syil UK shots of unloading my machine and installation. As I took my Syil X4 Plus through the channel tunnel in a domestic vehicle there may be others that could benefit from this experience. In the same way I moved the machine down a wooden staircase and through doorways of standard 700 mm opening photographing these manoeuvres. Syil UK has a few of these shots and knows I have more if he has a client that is interested.

If I master this machine then I will probably feedback results and methods. At the moment I am very busy machining on my conventional and larger milling machine adjacent to the Syil X4 Plus to clear other projects. If I can get the Syil to work I will probably be using both machines.

I never threatened legal action, I went through Syil advised channels and the manual quality is the worst I have seen in forty years.

[iGG1e]

Originally Posted by gn3dr It's a fact of life that equipment will fail at some time or other. What's important is that there is a good level of support when that happens - even if that is just information. I think you would have gotten this quicker had you gone through the proper channels first.

I never took Hillfrog's actions/comments on here other than reasonable. He was looking at all possible avenues to resolve a problem with his new machine. Hugh will have been assisting in any way he could and pointing towards this forum is one of them.

There's a large difference between component failure and badly produced. Anyone with these machines not suffering from wiring problems is extremely lucky.

[Hillfrog]

Thanks for that; I try to be fair and Hugh (Syil UK) has done well taking this little storm in a teacup in his stride dealing with it very quickly. I am giving him feedback advising that so far the replacement ribbon cable is refusing to malfunction and so far the screen stays resolutely on and complete.

The previous posting is very valuable to me as I was beginning to think I had got the last turkey in the shop. The forum is a great way of finding out that we (father and son) are not alone.

Off thread; one on hand project is a nearly complete five inch gauge 51 kg DZ wagon as seen on WHR.

[gn3dr]

Originally Posted by iGG1e I never took Hillfrog's actions/comments on here other than reasonable. He was looking at all possible avenues to resolve a problem with his new machine. Hugh will have been assisting in any way he could and pointing towards this forum is one of them. There's a large difference between component failure and badly produced. Anyone with these machines not suffering from wiring problems is extremely lucky.

I guess I'm one of the so caalledd lucky ones so. I've had no kind of wiring issues with my X4+. ( I have it since last March / April)

Now when I did get it I was mindful of the fact that it had travelled half way around the world through a few couriers hands so I checked all connections before powering it on - I didn't find any loose or poor connections though.


I think you are making an assumption to say a broken connection on a ribbon cable is badly produced - you have no idea where that damage happened and given the tortuous route teh machine took to get to it's final destination it quite possible it could have been caused by a handling issue.

[iGG1e]

I think we will probably have to agree to disagree on the how and when, but from experience and not just with the Syil wiring, a properly crimped and latched in ribbon cable is fairly resistant to transportation operations. My own SX3 (bless the spindle reversing when you don't want it to lovable hunk of metal) had a problem with the very short interconnecting cable on the speed controller card...the locking latches on the pins weren't sufficiently protruding into the housing slots and caused them to ride up the pins when the connector was pushed on. This in my case, meant one pin had intermittent contact and sometimes I'd get ERROR displayed.

That in my book is bad cable assembly production.

[neilw20]

Bad cable assembly and bad crimping by incorrect crimping tools were ALL of the problems on my machine. Then there were loose screws - 50% of them, and one nut fell off and killed a power supply during warranty.
In my experience ALL screws installed in production need to be done with a torque controlled screw driver. After doing up screws for 2 hours you lose feel and can no longer do the job correctly, and this does not apply just to me, unless I am defective.

[syil]

[QUOTE=Hillfrog;546307]The machine was bought from Syil UK agent. I contacted Syil direct but no offer to replace the cable was made. When I told them what the problem was the reply was; “.... I suggest you replace the cable with a new cable, you should looking for the cable in the local market.”

-------------------------------------------------
could you let me konw who reply this emails?
please sent this email to sales@syil.com.cn
ask your find a cable it is impossible i think.......
give me a email
xushuo

[syil]

sometime i didn`t see the forum during the time or other matters.
but it is not mean we are ignore customers or drop them.so if anyone have questions,better directly email to us.thank you for your understand.
xushuo
SyiL China.

[sharpshooter90]

.

[ataxy]

anyway it should be standard procedure when you get a new machine nomather the price to check all bolt, bearing, screw, connector, wire and sliding surface to make sure that everything is in order.

[Hillfrog]

I have waited six weeks to see if the screen problem reoccurred and to date it has not. It is reasonable to suppose that the ribbon cable was faulty and that the replacement via Syil UK is OK.

I take issue that it should be standard procedure to check every single nut bolt and screw on a new machine. There is an expression for companies that sell machinery that requires this; the expression is “went bust”. I have bought several new machines and professionally taken delivery of dozens of machines. I expect to start up and go in minimum time. If that is not so then I would look round for a company that sells a machine in merchantable condition. In the UK the vender has a responsibility to sell a machine fit for the purpose it was sold for. What I have done is try to take care of relatively minor faults in conjunction with the supplier as an amicable arrangement.

I think that if I wanted another machine from Syil UK I would go back to him and I think he would be happy to sell again to me.

There are still niggles but basically the machine is up and running thanks to help offered by members of this forum and Syil UK.