Need Help!- EXCEPTION_ACCESS_VIOLATION

[saleenman]

Hi,

I just installed Surfcam V5 and when ever I try to save or access tools I get an 'EXCEPTION_ACCESS_VIOLATION' popup and I then can't view any tools or save.

Thanks in advance for any help!

[Limpan]

I think I had this problem a couple of years ago and in my case it was because I copied my old .mdb files from previous version after installation of the latest Surfcam version.
I had a lot of customized tools that I wanted to keep for future use but at the end I had to re-install the new Surfcam version and then re-create my tools. I don´t know if this information will help you but I thought it could be a clue... /Thomas

[saleenman]

Sorry for the late reply,

This is a fresh install of Surfcam V5. I have never had any other Surfcam on this computer. I have searched and searched but have found nothing to fix this.

[tnik]

Just a guess, but did you have an antivirus program running when you installed? That could have messed with something.

What operating system are you using?

[saleenman]

I am running Windows 7 64-bit and I did have Trend Micro running.
I will try to reinstall with it off when I get a chance.

Thank you.