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I have been a SURFCAM dealer in Australia for 15 years and I'm sorry to say the STEP translator has always been an add-on.Originally Posted by ToyMaker94566
Well, I've had V5.2 up and running for a couple of months now. I finally have all my personal preferences set and the system is running well. However, today I went to translate a customers "step" file and Surfcam replies "no translator found." I checked my install list of translators and see “stp, step” in there..... So what's up?!... The translator was included with Version 5.1 so why is it not working in V5.2? Please don't tell me Surfcam has changed that to an option as well! It’s not that my customer can’t translate to something else but I hope Surfcam isn't getting petty on us. Can anyone else read “stp/step” files in V5.2 or is it just me?
Fine, I guess it was a bonus from my last upgrade but what about TruMill? It was the reason I got back on maintained in the first place and now it's an option. What will be the next standard feature to become an option? I've been a loyal Surfcam 3 axis user for 19 years. My first version was DOS 2.5 and I can tell you, I have put up with a lot of bugs and take backs from Surfware over the years and this is not how you say thank you; I'm getting tired...
Contact your dealer. Maintenance on Truemill 3 axis is about $180 if you want to keep it. Whether it’s worth it will be up to you. That’s only $15 a month so we decided to keep it even though we have hardly used it. I’ve seen it work very well with very small cutters but not so well with larger ones (I have a few broken cutters to prove it). I think it’s technology worth having around but does take some time to fine tune. Since we make molds you only get one chance to try it for each situation. Over time I suspect we’ll get it down to the point where it works the first time.
I take back anything positive I’ve said about V5.2, if any. This version is just about as bad as any software I’ve ever used in the past 25 years. I have to save after every command or I will lose it because it will lock up without warning. This is totally unacceptable. Do these people ever beta test their software before releasing it? Is there another fix in the works? V5.2 was supposed to have fixed hundreds of bugs. Well… obviously they either added more or didn’t eliminate enough of them.
What's going on with Surfware? The last few versions have been junk.
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