Problem- PROBOTIX PBX-RF Breakout Board problems

[artwood_decor]

Hello,

I have a problem with the PROBOTIX BOB (PBX-RF RF Isolated CNC Breakout Board).
It seems that one of the 4 "ADUM 1400" (the channel responsible for feedback from the machine to the computer :limit switches home switches...) was damaged.
It heats up and withdraws lot of current from the voltage regulator.
Does any of you know the exact part #?
When searching on Digi-Key I can find many, and don't know which one works here.

Lucian

[artwood_decor]

I was hoping that Len (from PROBOTIX) will come with an answer as he is the one that sold me the BOB.

I tried to contact him on the PROBOTIX contact-us and sent him an e-mail.
NO answer so far.

It seems to me that they have a huge problem with the customer support there since this is the third time I have this kind of experience (had to wait for an answer from them for one week or more each time).

Everibody knows that hobby is 24/7 so I think you understand my anger.

Lucian

[krymis]

they will call you. they have returned all my calls as soon as they have been able to. I have probablly talked to them 4-5 times on a day off.

[ckm]

I'm pretty sure that Len does Probotix as a hobby as well. Given that, you can't expect an instant response. If you really need that, then there are companies which can deliver, but their parts cost much more.

Chris.

[Mr.Chips]

I'v had some dealings with Len and Probotix is not his day job. He really helped my to get my CNC running, with phone calls and emails, I have nothing but good things to say about his service.

You are correct about his response speed though, but CNC is a hobby with me and I can make allowences in this area.
I like to support small business.

[artwood_decor]

PROBOTIX will replace the defective BOB

Lucian

[ckm]

You're email probably is being marked as spam and Len probably hasn't even seen it. A while back, the same thing was happening between me and a client, took us 6 months to figure out what the problem was.

Trying sending him email from a different address and not in HTML format.

Chris.

[bitbanger]

Thank you Chris for contacting me about this thread.

Lucian, I will gladly warranty this board for you. Please contact me again. My telephone is listed on the contact page, as well.

>Len