A good copier dealer will replace a machine every 3 to 5 years. The machines are usually sold on a lease. After that 3 to 5 years the problems start. Of course you have the dealer that keeps supporting older machines, they just don't understand how much they spend on labor and parts. Copiers are almost always under a maintenance contract and the dealer only sees that maintenance check coming in, not the time and parts going out. These are the guys that end up going out of business.
Anyway, enough of that. I can't speak for every manufacturer but about 5 years ago is when the steppers really started being used.
As far as the laser in a copier, don't think they would even make a good pointer.