SprutCAM Questions

[gregcd01]

Yes, you can do that...

Greg

[jlhersh]

Hi,

Just curious if anyone else is having problems getting the folks at Sprut to respond to emails. Have emailed them many times over a few weeks time now trying to get a eval key. No response with their registration email and no responses from their support email address. Obviously not going to make a long distance phone call to Russia!

Got a eval key from them once a couple months ago (after about a dozen tries) and then found I couldn't get their software to work, tried contacting their support for help concerning it locking my notebook and no response. Finally figured out the problem was Aero Color Scheme (on my own) but by that time the Eval Key had expired - it was for a prerelease version of the SprutCAM2007 anyways - a couple revs back I think.

Anyhow? does anybody know what is going on with this. I have a bit of a problem spending $$$$$$$ and then maybe they will respond with a software key or maybe they will just ignore? This conerns me plus I still haven't been able to spend anytime evaluating the software.

Have spent some time with MeshCAM (Interesting little package) - which will generate G-Code during eval and also VisualMill seems to be a nice package which is not expensive - maybe not quite as many features but has people right here in Southern California who respond to emails - both cases software evals working without any problems.

So didn't know quite what else to do but try posting here to see if anyone knows what is going on with them - since they do not respond to emails.

Thanks for any insights into their response problem - I really would like to spend some time with their software before I make my final purchase decision,

- Jon

[S4 Monster]

Jon, I am the SprutCAM agent in the UK and Ireland, and I too sometimes have problems with contacting them via e-mail. I'm sure it's not a case of them ignoring you. Once you get outside of the main Russian city's, the internet infrastructure can be quite 'flaky', and I think that this is the cause of the problem for Sprut.
They contacted me a while ago saying that they were looking to transfer everything to a new server in December......hopefully this will solve their problem.

Jon, send me a PM if you would like to download SprutCAM 2007.......I can get you up and running with a 30 day trial straight away.

Dave