Very Interesting

[SRT]

Someone posted a very interesting message in the news column at the Bobcad forum.

[CNCadmin]

And what was it?

[SRT]

Paul,
I suppose that you could say it's all a matter of personal interpretation.
I believe that it would probably be best to evaluate on a personal basis.
As you know, there are pros and cons to all products.

[HuFlungDung]

Bobcad has earned its flak through very weak support. Their tech support team has been seriously handicapped through a lack of contact with the programming team. This has made bug fixing next to impossible to get done in a reasonable time frame.

It is my understanding that they now have their own programmers hired (that speak English) to work on version 19. I don't know where this leaves support at for version 18.

I've been doing volunteer tech support with them for the past year or so, and I apparently know as much about Bobcad's internal problems and tricks as real tech support does. This is not the way things should be. Real software support needs to have programmers who can look at the source code and fix stuff in a timely fashion.

It turns out that Bobcad is cheap up front, but it may well cost you in the long run in terms of your time spent trying to get code out of it. A bad rep is hard to change, too, even if they come out with the best package in the world for version 19. It is sad.

[GOMEZ107]

HuFlungDung,
You cuoldn't put it better. I bougth one of their early versions, even went to buy it to theirs offices when they were at El Segundo, all this happens several years ago and they are still with the same old problem, tech support. As you put it:
"It turns out that Bobcad is cheap up front, but it may well cost you in the long run in terms of your time spent trying to get code out of it. A bad rep is hard to change, too, even if they come out with the best package in the world for version 19. It is sad."
As I said, you couldn't put it better.
GOMEZ107

[Tooler]

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[CNCadmin]

It looks to me like they have good support, is it just a certain office that is not giving good support? They have a forum to support their customers.

[HuFlungDung]

So what software are you using now, Tooler?

What kind of controller were you having such a hard time with?

[Tooler]

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[ninewgt]

Guys.... I can tell you from my current experiance that Bobcads support, documentation is the poorest of any software I have ever had he misfortune to purchase. I am trying to work out a return ( I have not recieved my unlock key so the software dies in 30 days) and hoping they will do right in my case. I was promised the world.... its a long story, but when I got the package I was VERY upset... and felt cheated.... This just happened 2 weeks ago and I am looking for a differant CAM program and until then will make every effort I can to post in every forum I can find online as to my experiance with Bobcad........

[hardmill]

Is that really enough time to evaluate software?
What did they promise you that made you dislike
them. We have lots of good help here, maybe someone
can address the issues w/ the software.
Just a thought.
PEACE

[Klox]

Ninewgt
What version did you buy? I'm running BobWIRE v16.1 for 3 years now. I am happy with it. I know there is much more powerfull cadcam software availible. What exactly do you want to use the software for?


Klox