At ShopSabre CNC, we pride ourselves on customer service and support. ShopSabre does everything possible to ensure every machine leaves our facility and operates as designed in our client’s facility.
Over time, improvements are made and technology changes. We are on the cutting edge of CNC with our current configuration. Unfortunately, as time passes and used machines are customized and sold from company to company, we have no control over the condition or modifications that are made along the way. You failed to mention this, but it appears by what you describe that you are working with the used machine that was originally owned by a gentleman that ran it 16+ hours a day 6-7 days a week. This machine, that you state has a “bad design,” produced more than 10k parts a week for years for the Ford Motor Company.
Geckos are a stepper drive that we abandoned five years ago. This machine is over five years old. You say your servo drives are only 200W. You are not even able to discern the difference between a servo and a stepper motor. By the way, you have steppers, and it is measured in ounce inches.
Our stepper motors are a high power custom motor, designed specifically for us. We are higher in power than any of our competitors.
Our Servo drives are 400w and are an A/C digital type, the latest technology. With 200lbs. of cut force at the spindle, it is the most powerful CNC in our price range.
You say that you would have recommended a Thermwood, but I question whether you have any experience with them. Which, by the way, is a machine that costs 3-4 times what we charge for our machine. Our customers have repeatedly replaced their machines with ours.
It appears you build your own machines. You state that you have built Three. We have built over 1000 machines and are in 19 different countries. ShopSabre machines are producing every type of part in every type of material imaginable.
At 1200 inches per minute, we now produce the fastest and most powerful ball screw CNC table under $100k. With repeatability at .001", we have great precision. We will put our components up against any to show we do not "cut corners" as you stated.
Although we would like to try and remedy the situation, you have not been fair and given us the opportunity to do so before posting a negative comment.
Even though you have deemed fit to publish your negative opinions on this forum we are still committed to helping your employer resolve any issues they may need help with.
We at ShopSabre stand behind our machines and we are confident that we manufacture the highest quality CNC under $100k. It is a true value when compared on the market.
If you have any questions, please contact us:
www.shopsabre.com