Thanks for giving us a heads up about a bussiness that wont backup its products.
Sorry I cant help you with your request, but if you eventually need to buy more drives, you could always use the Rutex drives. I know first hand that Rutex will answer any question about thier products.
I have sent them this letter in hope that you may get a favorable outcome.
Dear Sirs, You may be interested to see that your bussines has been mentioned in CNCZone.
This site has more than 5000 members who could be potential customers of yours in the future.
You may want to address the negative comment that has been made.
Please visit the thread here. http://cnczone.com/forums/showthread...ed=1#post44640