Redsail M500

[barriesign]

we are trying to set up our new redsail m500 but when we try to send work to it nothing happens, we have found the laser with usb on computer but nothing happens. we have tried putting files onto usb stick but it say no files found. we are using lasercut 5.3 any help please

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[Calida]

we are trying to set up our new redsail m500 but when we try to send work to it nothing happens, we have found the laser with usb on computer but nothing happens. we have tried putting files onto usb stick but it say no files found. we are using lasercut 5.3 any help please

Did you get a solution? I have the exact same problem....