The software and router were originally sold to a company in Tenn. in 2006. Now in 2008, RAMS gets a request for a key from a different company in AZ.
This is not a simple "Resend The Key" request. There are records to change for two products, two keys to re-generate, Two keys to e-mail and undoubtedly further support costs since we have never heard of Robert or his present company until now. RAMS has already answered many support requests from the original owner... and should (will) be compensated for any and all future services.
Bottom line is if you want to use ANY companies resources, be prepared to pay. Just below that line is the one that says... if you want to go out and gripe & complain about charges for services " YOU " want... tell the entire story.
Jack. RAMS Support