Let me tell you about my company’s experience with Advanced Antivabration Components. The company I work for is located in Europe, from where we sell our products worldwide. We have been on the market of mechanical engineering for over 30 years now. At the beginning of February we ordered from Advanced Antivabration Components (
www.vibrationmounts.com) small parts, twenty four circular cable isolators necessary for our gear. We were asked to wire the whole amount of the value of the order in advance, which we did immediately. First we were told we would have to wait anywhere from 4 to 5 weeks from the time they receive the money (3/25/10 at the latest). It was 2/18/10 when the money was received by AAC and the order placed. Based on that we were told, we scheduled delivery of our gear anywhere from 4/06/10 to 4/12/10 at the latest. In the middle of March we still had not heard from AAC regarding our order, in spite of our numerous attempts to contact the company. We were simply ignored all across the board.
On 3/22 their secretary kindly replied she would follow up with the vendor to see what is going on. We have not heard from them until 4/01/10, when after our numerous phone calls, their production manager, Dorothena Bonham finally stated in the email that they apologized for the delay, which was caused by quality assurance and that our order would not be shipped sooner than 4/08/10.
It was a devastating news for us, since there was virtually no way this order could make it before 4/12/10, when we scheduled the shipment of our product to Germany and then to India. This delay will cost us not only the money we could lose in a transaction with our client, but also the reputation and possibly the valuable client. We all felt that AAC completely forgot about order and ignored us. We don’t know if this was happening because we are in Europe and there was not much we could do from here. It was too late for us to cancel the order and place it elsewhere. We warned the AAC that we were holding them to our delivery contract and if any loss resulted because of this late delivery, we will be taking legal action.
We received the product on 4/16/10 and the cable isolators turned out to have entirely different dimensions from the ones we indicated in our order. That has created another expense for refitting the mounting holes in the cable isolators and further delays.
And they charged us for the shipping, even though it was covered previously, this time it was supposed to be an overnight super quick shipment. Well, it wasn’t, it still took a week for us to get it.
We are far from satisfied with the service the AAC offered. Overall we had a horrible experience dealing with AAC, I wish we could have ordered these small components someplace else to save ourselves a trouble of going through the nerve wrecking experience. Please note that on their website AAC promises to “…ship your order fast, right from their warehouse” and “...different mounting holes are available upon request”. In general, it was a costly and horrible experience. I do not recommend doing business with AAC, as you may never see your money or the product you ordered. They ignore their clients, barely ever reply to any emails or phone calls, and send you not what you ordered, which is very frustrating to any legitimate business who cares for their clients.
02-16-2007, 12:19 PM
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