
12-29-2007, 05:32 PM
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 | | | Join Date: May 2007 Location: USA
Posts: 265
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Just to clearify here... Woffler went through evaluation process. We helped extensively during evaluation, demo, videos and all. Order was placed on 12/21/2007. It has clearly not been 2 weeks, let alone 3. Secondly, Mach 3 was ordered with the package as well. We dont stock Mach 3, we order it directly from Mach 3. Therefore, when funds cleared and we got serial from Mach 3, that was 12/26/2007 due to the holidays. We shipped the package out with Dolphin Cd's, manuals, etc... Again, due to the holidays it took a few extra days than normal. Woffler receieved the package on 12/28/2007. It was 7 days later. Again, clearly not 2 weeks, let alone 3. He claims to never get a hold of Dolphin. I know several different CAD/CAM vendors, 99% of them took off the whole last week due to Christmas and most shops being shut down. We worked a little bit to try and answer any support for customers. We have not left Woffler hanging as he claims.
As everyone can see, Dolphin CAD/CAM clearly has almost all positive reviews and extremely happy customers. It's unfortunate that during the holidays, 1 simple order got slowed in the process and Dolphin is the blame. Again, we do put our customers first and will continue to do so.
Last edited by Dolphin USA; 12-29-2007 at 05:56 PM.
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