We upgraded from OneCNC XP to XR and were prommised as part of my deal 4th axis support upgrade free of charge as soon as it came out.
Now its out we have bee told by our UK agent that we can't have it !
He is now saying that we first need to upgrade to XR2 (more dosh) then we can have the free upgrade as orignally promised.
His excuse is that orignally the 4th axis add on was going to be compatible with xr but the software developers changed there minds.
All thats hardly my fault, after all a deals a deal.
He now wants to flog me a xr2 5 axis upgrade to go with a machime we have just bought, but considering the stupid problems we have had with XR I'm not sure i will bother.
After we have had our free days onsite training which we were also prommised (and my agent needed reminding about this as he thought we had already had it) when we upgraded to xr I'll be in a better position to rate it or I think slate it.
Anyone else encountered similar upgrade problems ?