There are a number of things to look at, but most likely is that both chucks are closed. In order to sync, the opposite spindle needs to orientate to the first one and it can't do it if they are both clamped since this would potentially twist a clamped bar. If that's not it look at the alarm code and it should be more specific as to which thing is causing the fault such as c-axis engagement, nose comp active, etc.